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Energy Advisor

2 months ago


Bristol, Bristol, United Kingdom Bath Bid Full time
Job Title: Caseworker (Home Care)

Welcome to Bath is seeking a skilled Caseworker (Home Care) to join our team. As a Caseworker, you will play a vital role in supporting disadvantaged households in need of energy assistance.

About the Role

This is a full-time position (37.5 hours per week) with a salary range of £25,953 – £28,520. You will be entitled to 25 days of paid holiday (plus statutory holidays) and a range of benefits, including salary sacrifice childcare vouchers and subsidised bike purchases.

Key Responsibilities
  • Engage with households in need of energy assistance and provide support to improve their wellbeing and safeguarding.
  • Deliver talks and training to professional staff, community groups, and the public on fuel poverty and how to refer to further services.
  • Attend outreach events and support households over a period if there are several issues to be resolved.
  • Deliver complex casework and home visits with minimal support.
  • Support CSE volunteers and interns.
  • Maintain appropriate client confidentiality following relevant policies and procedures.
Essential Attributes
  • Minimum Maths and English GCSE.
  • Experience in giving advice and customer service.
  • Experience taking the lead on the delivery and coordination of project-based activity.
  • Experience managing a caseload.
  • Ability to respond to vulnerable clients in a respectful and engaging manner.
  • Highly organised at managing time and workload.
  • Ability to present complex information in an accessible and appropriate manner.
  • Able to work independently and use own initiative.

This is an exciting opportunity to make a real difference in the lives of disadvantaged households. If you have the skills and experience required, we encourage you to apply.