Customer Service Representative

3 weeks ago


Telford, Telford and Wrekin, United Kingdom BT Group Full time

About the Role

We're looking for a talented and enthusiastic individual to join our team as a Retail Advisor. As a Retail Advisor, you'll be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

Key Responsibilities

  • Provide outstanding customer service, answering questions and resolving issues in a professional and courteous manner.
  • Build relationships with customers, understanding their needs and preferences to provide personalized recommendations.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Stay up-to-date with product knowledge and promotions to provide accurate information to customers.

What We Offer

  • A competitive hourly rate of £12.34 plus 20% on target commission.
  • Online GP access for you and your immediate family, fully funded by us.
  • Market-leading paid carer's leave and family leave policies.
  • Huge discounts on EE and BT products, including mobile and broadband.
  • Support in carving your own career path and achieving your career goals.
  • Season Ticket Travel Loan and volunteering days.
  • Optional private healthcare and dental cover.

Why Join Us?

We're passionate about developing our people and creating a supportive and inclusive work environment. As a Retail Advisor, you'll have the opportunity to build a lasting career with a leading brand, working with a talented team and enjoying a range of benefits and perks.



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