Customer Service Representative

4 weeks ago


Telford, Telford and Wrekin, United Kingdom Reconomy Full time

Job Summary

We are seeking a highly skilled and organized Receptionist to provide exceptional customer service and support to our team at Reconomy.

This is a part-time position, 30 hours a week, Monday-Friday. The successful candidate will be responsible for ensuring a smooth and professional experience for everyone who interacts with our company.

Key Responsibilities:

  • Provide a warm and welcoming experience for visitors, customers, and employees.
  • Manage phone calls, emails, and other communications in a polite and professional manner.
  • Maintain the reception area, ensuring it is tidy and presentable, and oversee day-to-day office upkeep.
  • Receive, sort, and distribute mail and deliveries in a timely and efficient manner.
  • Coordinate appointments, room bookings, and other administrative tasks.
  • Assist with data entry, provide general information, and answer queries from visitors.
  • Organize well-being events to enhance employee wellness and engagement.
  • Coordinate with other departments as necessary.
  • Monitor and replenish office supplies, including tea, coffee, sugar, and squash.
  • Ensure refreshments are provided for meetings when requested.

Requirements:

  • Previous experience as a Receptionist, Front Office Representative, or similar role.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Professional attitude and ability to be resourceful and proactive.

Why work at Reconomy?

  • Competitive holiday package, including 23 days holiday, increasing to 25 days at 2 years' service.
  • 1 volunteering day per year to support local community projects.
  • MyPerks benefits platform, offering discounts, cash back options, and wellbeing support.
  • Corporate discounts on local gyms.
  • Enhanced pension and life assurance.
  • Enhanced maternity leave and company events.
  • Employee referral programme and long service awards.


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