Customer Experience Ambassador

3 weeks ago


Maidstone, Kent, United Kingdom Lookers Full time

Overview

Lookers Mercedes Benz of Maidstone

Customer Experience Ambassador

£11.44 Per Hour

At Lookers, we strive to deliver a world-class experience to our customers, and we're seeking a warm and empathetic individual to join our team as a Customer Experience Ambassador. As the first point of contact for our customers, you will play a crucial role in creating a welcoming and professional environment.

We're proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We offer a competitive salary, generous annual leave allowance, and a range of benefits, including critical illness cover, life assurance, and a free will writing service.

Responsibilities

  • Be the first point of contact for our customers
  • Ensure the dealership is kept tidy and well-presented at all times
  • Contribute to a happy, positive working and team environment
  • Assist with general administrative duties in the dealership with accuracy and attention to detail
  • Customer-facing role with requirements to work over the phone and via email too
  • Maintain the highest levels of professionalism

Qualifications

We're looking for someone who has pride in high standards, excellent communication skills, and the ability to demonstrate a successful blend of confidence and assertiveness when dealing with people. You will be warm, empathetic, and friendly, with an approachable and professional manner.

Having experience working in a similar role, with the ability to deal with a variety of responsibilities, strong organisational skills, and an eye for detail, is also important. If you enjoy going above and beyond for customers, then this is the right role for you.

About us.

We're committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you starting with us.



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