Retail Team Leader

4 weeks ago


Maidstone, Kent, United Kingdom Superdry careers Full time
Job Description

Retail Team Leaders, also known as Brand Leads, are the face of Superdry in-store. As a Brand Lead, you will be an ambassador for our brand, delivering an exceptional customer experience and driving sales growth. You will work closely with the management team to motivate and lead the sales team, ensuring they meet and exceed store targets.

Main Responsibilities
  • Operations & Service
  • Utilize your local knowledge and sales expertise to create a unique brand experience for customers.
  • Make informed decisions about consumer issues, taking ownership of resolving problems in-store.
  • Role-model our brand's values, behaviours, and style, inspiring others to do the same.
  • Take pride in maintaining a visually appealing store, adhering to our Superdry store look.
  • Deliver business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
  • Maintain a commercial awareness of your store, understanding KPIs and contributing to the leadership team to drive performance.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
People
  • Support the day-to-day supervision of the team.
  • Provide clear direction to focus team activity on and off the shop floor, inspiring and engaging associates to achieve daily targets.
  • Lead the team, with the managers, to hit store targets and create a positive work environment.
  • Offer timely feedback to associates, recognizing success and positively challenging poor performance.
Packages
  • A competitive hourly rate.
  • 20 days holiday plus your birthday day off.
  • A new Superdry wardrobe with a generous clothing allowance.
  • Amazing staff discount with up to 50% online and in-store.
  • Flexible working patterns, including 4-day working for full-time (dependent on store availability).
  • Style and Service obsession fuelled by our awesome training and development.
  • Pension contributions.
  • Life assurance.


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