Customer Experience Expert

4 hours ago


Maidstone, Kent, United Kingdom Frasers Group Full time
About Us:

At Sofa.com, we are passionate about providing exceptional home furnishings and outstanding service. Our in-house teams work together to deliver a unique shopping experience for our customers, while fostering a motivating work environment that inspires our sales team to excel.

We are seeking an ambitious Customer Experience Expert to join our Frasers showroom in Maidstone. This role requires flexibility, with various contract options available, including weekend shifts. As the primary point of contact, you will provide personalized advice and support to customers, ensuring they feel at ease and empowered to find their ideal solutions within our range.

  • Welcome customers warmly, creating a relaxed atmosphere that encourages browsing and exploration
  • Maintain high showroom standards and visual merchandising, consistently exceeding customer expectations
  • Deliver tailored advice and support, guaranteeing a thorough understanding of customer needs and preferences
  • Pursue sales quotations and process orders efficiently, while updating customer records accurately
  • Represent sofa.com as a brand ambassador, embodying our company culture and values through exceptional customer experiences
  • Enhance knowledge of product trends and interior design principles, driving innovative ideas and solutions
  • Demonstrate retail expertise, combined with a strong background in interiors and furniture, to effectively style rooms and homes
  • Showcase confidence, ambition, and a proactive attitude, with a relentless drive for excellent customer service
  • Foster a collaborative spirit, generating fresh ideas and contributing to a dynamic team environment
  • Proven proficiency in MS Office and general IT applications

This opportunity is designed for fearless individuals who thrive in fast-paced environments. To succeed, you must live by our core principles:

  • Think creatively, taking your team with you on a journey of innovation
  • Own your projects and back them with unwavering confidence
  • Acknowledge challenges and act decisively, always staying focused on results
  • Balancing commercial acumen with customer-centricity, delivering outcomes that exceed expectations

Our Sales Advisor role comes with a competitive salary of £25,000 - £35,000 per annum, depending on experience and qualifications.



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