Experience Manager

1 day ago


Maidstone, Kent, United Kingdom Frasers Group Full time

About this Role


We are seeking a highly motivated and experienced Floor Manager to join our team at Flannels. As a key member of our store management team, you will be responsible for delivering an exceptional customer experience and driving sales growth.



Key Responsibilities



  • Provide luxury selling experiences to all customers, demonstrating excellent product knowledge and expertise in beauty.
  • Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets.
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs.
  • Possess a real passion for beauty and delivering a world-class client experience.
  • Coach and develop Beauty Ambassadors to ensure they meet their targets and deliver exceptional customer service.
  • Ensure brand standards are delivered, and all operational tasks are completed.
  • Maintain high standards of visual presentation in stores by keeping drawers and counter displays clean and tidy.
  • Maintain exceptional levels of personal grooming, adhering to the company grooming policy and guidelines at all times.
  • Support with stock counts and other operational duties.
  • Be a Brand Expert through positive promotion of product and company image at all times.
  • Lead by example to support and coach the Beauty Ambassadors.
  • Support the store management team.
  • Develop strong relationships with brand representatives.
  • Perform as a team player, participating in all activities to contribute to the store objectives.
  • Ensure compliance with all policies and procedures.
  • Champion our company culture and values.


Requirements



  • Demonstrate a high level of personal energy.
  • Confident, assertive, and personable.
  • Positive and enthusiastic with a can-do attitude.
  • Great communication skills.
  • Self-driven to upskill and learn.
  • Resilient and resourceful.
  • A natural coach and leader.


About Us


Frasers Group is a luxury fashion destination for men and women, offering an edit of over 200 brands from established international designers to contemporary labels. We pride ourselves on delivering an elegant simplicity, ensuring nothing detracts from the brands we represent.



What We Offer



  • Competitive basic salary.
  • 28 days holiday a year, inclusive of bank holidays.
  • 20% staff discount across all Frasers Group stores.
  • 50% in-store uniform discount.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Long Service Awards.
  • Cycle to Work Scheme.
  • Discounted Gym Membership.


Language


English



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