Customer Experience Manager
4 weeks ago
About the Role
We are seeking a highly motivated and experienced Senior Retail Advisor to join our team at BT Group. As a Senior Retail Advisor, you will play a key role in leading our retail team and providing exceptional customer service.
Key Responsibilities
- Lead and motivate the retail team to achieve sales targets and provide excellent customer service.
- Develop and implement strategies to improve customer engagement and loyalty.
- Collaborate with the management team to achieve business objectives and drive sales growth.
- Provide coaching and guidance to team members to enhance their skills and performance.
- Manage and resolve customer complaints and issues in a professional and timely manner.
Requirements
- Proven experience in a retail leadership role with a strong track record of sales achievement and customer service.
- Excellent communication and interpersonal skills with the ability to lead and motivate a team.
- Strong business acumen with the ability to analyze data and make informed decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of the telecoms sector and its products and services.
What We Offer
- Exceptional career progression opportunities within BT Group.
- Competitive salary and bonus structure.
- Excellent benefits package including private healthcare, pension scheme, and gym membership discounts.
- Opportunities for professional development and training.
- A dynamic and supportive work environment.
About BT Group
BT Group is a leading telecommunications company that provides a range of services to consumers and businesses. We are committed to delivering exceptional customer service and driving innovation in the industry.
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