Customer Experience Manager

4 weeks ago


Maidstone, Kent, United Kingdom BT Group Full time

About the Role

We are seeking a highly motivated and experienced Senior Retail Advisor to join our team at BT Group. As a Senior Retail Advisor, you will play a key role in leading our retail team and providing exceptional customer service.

Key Responsibilities

  • Lead and motivate the retail team to achieve sales targets and provide excellent customer service.
  • Develop and implement strategies to improve customer engagement and loyalty.
  • Collaborate with the management team to achieve business objectives and drive sales growth.
  • Provide coaching and guidance to team members to enhance their skills and performance.
  • Manage and resolve customer complaints and issues in a professional and timely manner.

Requirements

  • Proven experience in a retail leadership role with a strong track record of sales achievement and customer service.
  • Excellent communication and interpersonal skills with the ability to lead and motivate a team.
  • Strong business acumen with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of the telecoms sector and its products and services.

What We Offer

  • Exceptional career progression opportunities within BT Group.
  • Competitive salary and bonus structure.
  • Excellent benefits package including private healthcare, pension scheme, and gym membership discounts.
  • Opportunities for professional development and training.
  • A dynamic and supportive work environment.

About BT Group

BT Group is a leading telecommunications company that provides a range of services to consumers and businesses. We are committed to delivering exceptional customer service and driving innovation in the industry.



  • Maidstone, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Maidstone, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Maidstone, Kent, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Maidstone, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Maidstone, Kent, United Kingdom Lookers Full time

    OverviewLookers Mercedes Benz of MaidstoneCustomer Experience Ambassador£11.44 Per HourAt Lookers, we strive to deliver a world-class experience to our customers, and we're seeking a warm and empathetic individual to join our team as a Customer Experience Ambassador. As the first point of contact for our customers, you will play a crucial role in creating a...


  • Maidstone, Kent, United Kingdom EE Full time

    About the Role:We're looking for a talented individual to join our team as a Retail Advisor. As a key member of our sales team, you'll be responsible for providing exceptional customer service and building lasting relationships with our customers.Key Responsibilities:Deliver outstanding customer service and ensure a positive shopping experience for all...


  • Maidstone, Kent, United Kingdom Mercure Maidstone Great Danes Full time

    About UsAimbridge Hospitality EMEA is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We partner with top brands like Hilton, Accor, Marriott, and IHG, as well as independent hotels.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Conference and Events Assistant. As a key...


  • Maidstone, Kent, United Kingdom Mercure Maidstone Great Danes Full time

    About UsAimbridge Hospitality EMEA is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We partner with top brands like Hilton, Accor, Marriott, and IHG, as well as independent hotels.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Conference and Events Assistant. As a key...

  • Experience Manager

    1 day ago


    Maidstone, Kent, United Kingdom Frasers Group Full time

    About this RoleWe are seeking a highly motivated and experienced Floor Manager to join our team at Flannels. As a key member of our store management team, you will be responsible for delivering an exceptional customer experience and driving sales growth.Key ResponsibilitiesProvide luxury selling experiences to all customers, demonstrating excellent product...

  • PALS Officer

    2 days ago


    Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

    About the RoleWe are seeking a highly skilled and compassionate PALS Officer to join our team at Maidstone and Tunbridge Wells NHS Trust. The successful candidate will have a strong background in patient experience and customer service, with excellent communication and listening skills.Key ResponsibilitiesProvide confidential advice, support, and information...


  • Maidstone, Kent, United Kingdom Limpscomb Full time

    Product Specialist Role OverviewLipscomb Cars is seeking a skilled Product Specialist to join our team and contribute to delivering exceptional customer experiences within the retail environment.Key ResponsibilitiesProvide customers with accurate and relevant information about new and used Volvo Cars, accessories, and merchandise.Plan and deliver engaging...


  • Maidstone, Kent, United Kingdom Mappin & Webb Full time

    Key ResponsibilitiesExceptional Communication Skills: Develop strong relationships with clients through effective communication and interpersonal skills.Luxury Retail Experience: Leverage experience in hospitality or luxury retail to deliver exceptional customer experiences.Rapport Building: Build long-lasting relationships with clients by understanding...


  • Maidstone, Kent, United Kingdom Mappin & Webb Full time

    Key ResponsibilitiesExceptional Communication Skills: Develop strong relationships with clients through effective communication and interpersonal skills.Luxury Retail Experience: Leverage experience in hospitality or luxury retail to deliver exceptional customer experiences.Rapport Building: Build long-lasting relationships with clients by understanding...


  • Maidstone, Kent, United Kingdom Driscoll's Full time

    About the OpportunityDriscoll's, a global berry company, is seeking a highly skilled Customer Development Manager to lead the launch of its brand in the UK market. As a key member of the Customer Development Team, you will be responsible for building and executing joint business plans with partner wholesalers, creating a world-class wholesaler engagement...


  • Maidstone, Kent, United Kingdom Driscoll's Full time

    About the OpportunityDriscoll's, a global berry company, is seeking a highly skilled Customer Development Manager to lead the launch of its brand in the UK market. As a key member of the Customer Development Team, you will be responsible for building and executing joint business plans with partner wholesalers, creating a world-class wholesaler engagement...


  • Maidstone, Kent, United Kingdom Driscoll's Full time

    About the OpportunityDriscoll's, a global berry company, is seeking a highly skilled Customer Development Manager to lead the launch of its brand in the UK market. As a key member of the Customer Development Team, you will be responsible for building and executing joint business plans with partner wholesalers, creating a world-class wholesaler engagement...


  • Maidstone, Kent, United Kingdom Driscoll's Full time

    About the OpportunityDriscoll's, a global berry company, is seeking a highly skilled Customer Development Manager to lead the launch of its brand in the UK market. As a key member of the Customer Development Team, you will be responsible for building and executing joint business plans with partner wholesalers, creating a world-class wholesaler engagement...


  • Maidstone, Kent, United Kingdom Driscoll's Full time

    About the OpportunityDriscoll's, a global berry company, is seeking a highly skilled Customer Development Manager to lead the launch of its brand in the UK market. As a key member of the Customer Development Team, you will be responsible for building and executing joint business plans with partner wholesalers, creating a world-class wholesaler engagement...


  • Maidstone, Kent, United Kingdom Driscoll's Full time

    About the OpportunityDriscoll's, a global berry company, is seeking a highly skilled Customer Development Manager to lead the launch of its brand in the UK market. As a key member of the Customer Development Team, you will be responsible for building and executing joint business plans with partner wholesalers, creating a world-class wholesaler engagement...


  • Maidstone, Kent, United Kingdom Driscoll's Full time

    About the OpportunityDriscoll's, a global berry company, is seeking a highly skilled Customer Development Manager to lead the launch of its brand in the UK market. As a key member of the Customer Development Team, you will be responsible for building and executing joint business plans with partner wholesalers, creating a world-class wholesaler engagement...


  • Maidstone, Kent, United Kingdom Driscoll's Full time

    About the OpportunityDriscoll's, a global berry company, is seeking a highly skilled Customer Development Manager to lead the launch of its brand in the UK market. As a key member of the Customer Development Team, you will be responsible for building and executing joint business plans with partner wholesalers, creating a world-class wholesaler engagement...


  • Maidstone, Kent, United Kingdom Driscoll's Full time

    About the OpportunityDriscoll's, a global berry company, is seeking a highly skilled Customer Development Manager to lead the launch of its brand in the UK market. As a key member of the Customer Development Team, you will be responsible for building and executing joint business plans with partner wholesalers, creating a world-class wholesaler engagement...