Customer Experience Ambassador

4 weeks ago


Maidstone, Kent, United Kingdom Mercure Maidstone Great Danes Full time
About Us

Aimbridge Hospitality EMEA is a leading hospitality company that operates over 1,600 hotels and resorts worldwide. We partner with top brands like Hilton, Accor, Marriott, and IHG, as well as independent hotels.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Conference and Events Assistant. As a key member of our events team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of conferences and events.

Key Responsibilities
  • Greet guests and take their orders in a friendly and professional manner
  • Ensure that food and beverage orders are prepared and served promptly
  • Upsell food and beverage items to guests as required
  • Handle cash, card, and other forms of payment accurately
  • Maintain a clean and tidy dining area, including tables, chairs, and floor
  • Set up and clear tables for breakfast, lunch, and dinner
  • Serve guests in our conference and events areas
  • Assist with room service orders as required
  • Provide excellent customer service at all times
  • Ensure that health and safety regulations are followed at all times
  • Attend training sessions and team meetings as required
What We Offer

As a member of our team, you will have access to a range of benefits, including:

  • Hotel discounts portfolio-wide
  • Wagestream - stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Staff meals on duty
Requirements

To be successful in this role, you will need to be passionate about delivering exceptional guest experiences and have a flair for hospitality. You will also need to be able to work effectively as part of a team and maintain a high level of professionalism at all times.

We are committed to representing our global community and enabling everyone to Be Their Best Selves. If you are a motivated and customer-focused individual who is passionate about hospitality, we would love to hear from you.



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