Ambassador of Exceptional Guest Experience

2 weeks ago


Maidstone, Kent, United Kingdom Aimbridge Hospitality Full time

At Aimbridge Hospitality, we're always looking for talented individuals to join our team of passionate professionals.

About the Role:

The Food & Beverage Assistant plays a vital role in delivering exceptional guest experiences in our Mercure Maidstone Great Danes Hotel. As the first point of contact for many of our guests, you'll be responsible for welcoming visitors from around the world with a friendly smile and outstanding service.

Key Responsibilities:

  • Greet guests and take their orders in a professional and friendly manner
  • Ensure food and beverage orders are prepared and served promptly
  • Upsell food and beverage items to guests as needed
  • Handle cash, card, and other forms of payment accurately
  • Maintain a clean and tidy dining area, including tables, chairs, and floor
  • Set up and clear tables for breakfast, lunch, and dinner
  • Serve guests in our conference and events areas
  • Assist with room service orders as required
  • Provide excellent customer service at all times
  • Ensure health and safety regulations are followed at all times
  • Attend training sessions and team meetings as required

What We Offer:

At Aimbridge Hospitality, we believe our team members are our greatest asset. As a Food & Beverage Assistant, you'll have access to a range of benefits, including hotel discounts, wage stream, and access to our employee assistance program.

What We're Looking For:

We're seeking a team player who is passionate about delivering exceptional guest experiences. If you're an individual who thrives in a fast-paced environment and is committed to living our brand standards, we'd love to hear from you.


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