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Front Desk Associate

1 month ago

Derby, Derby, United Kingdom Derby Mickleover Hotel, Signature Collection By Best Western Full time

The Opportunity

We are seeking a highly skilled and enthusiastic individual to join our team as a Hotel Receptionist at the Derby Mickleover Hotel, Signature Collection By Best Western.

As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests.

You will also handle incoming calls, make reservations, and provide guests with information about the hotel and local area.

To be successful in this role, you should have excellent communication skills, both written and verbal, be able to multitask and prioritize effectively, and be comfortable working in a fast-paced environment.

You should be computer literate and able to operate hotel reservation systems, possess a high level of attention to detail, and have a positive and professional attitude.

Benefits

  • Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and tv
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

The Ideal Candidate

You will possess excellent communication and interpersonal skills, with a friendly and welcoming demeanor. You should have a positive attitude, be proactive and approachable, and possess a strong sense of professionalism.

You should be highly organised and detail-oriented, with the ability to multitask and prioritize your workload. And should be able to handle a busy reception area, manage guest inquiries, and deal with any complaints effectively.

You will have prior experience working in a similar role, with knowledge of hotel operations and reservation systems. You should have excellent computer skills and be proficient in using software such as MS Office, Excel, and Outlook.

Hotel

Located to the west of Derby off the main ring road, the Derby Mickleover Hotel, Signature Collection By Best Western is in a real peach of a location with super transport links.

The stunning Peak District National Park is on your doorstep for romantic strolls or the seasoned walker.

And you can relive the drama of Pride and Prejudice by visiting the amazing Chatsworth House or simply seek thrills with the family at nearby Alton Towers.

The property has 99 light, contemporary rooms, mixing neutral tones with warm splashes of colour and superb bathrooms, includes nine luxury suites and 15 good value family rooms.

Stylish wedding venue for up to 200 guests, 11 meeting rooms for up to 200 delegates plus Swimming pool, sauna, spa pool, whirlpool, steam-room and a Health and leisure club.

We also have the Grill, lounge and bar serving a menu that is bursting full of feel-good comfort foods.

About us

Looking for an exciting career in the hospitality industry? We are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.