Patient Services Team Member

4 months ago


Derby, United Kingdom Castle Donington Surgery Full time

To provide administrative support and services to all members of the practice team Ensure familiarity with the appointment system (SystmOne) Process appointment requests from patients Answering telephone calls Managing patient enquiries and requests Front desk duties, managing the reception and waiting room Provide administrative support to members of the primary health care team in the followingareas ensuring appropriate practice records are kept up-to-date Scanning of letters and relevant correspondence into patients notes bothelectronic and paper format Sorting of post in and out Processing of repeat prescriptions Pathology results Monitoring patient call and recall systems Processing NHS mail Private/insurance work Patient medical records movement Ensure security of data at all times Summarising patient records This list is not exhaustive and other duties may be added to this role as the needs of the practicechange over time.



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