Patient Services Assistant

4 months ago


Derby, United Kingdom DHU Healthcare Full time

**Responsibilities**: Proactively provide general administration services and undertake clerical duties in a professional, timely manner, as and when requested. Accurate taking of minutes and transcription, as and when required. Booking of meetings in a timely manner and associated tasks. Accurate audio typing to a professional standard.

Accurate maintenance of the message handling records, manual and computerised. Accurately maintain and record sickness and annual leave records in association with the Urgent Care Management Team. General admin duties, filing, laminating, printing, keeping work space tidy. Answering calls from outside agencies, GP surgeries and patients.

Accessing/logging calls on computer accurately recording, checking, or amending details on the call logging computer system. Accurately entering clinical details onto the computer record where the clinician has not already done this. Welcoming patients with appointments as they arrive at the Primary Care Centre following invitation by the clinician. Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of the Data Protection Act 1984.

It is expected that this post-holder will work flexibly according to the needs of the service. This job description is not exhaustive, and it is expected that the post-holder will be flexible in their approach, and undertake any reasonable duties as requested.



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