Resident Services Associate, The Condor, Derby

5 months ago

Derby, United Kingdom Grainger plc Full time

**Role Overview**
The Residents Services Associate (RSA) is a
pivotal member of the front of house team,
ensuring that Residents receive an excellent
service, the building is maintained and
managed efficiently to the Grainger standard
and the team works as one.

**Responsibilities will include, but are not**
**limited to**:

- Deliver the Grainger customer service

strategy and standards.
- Increase resident satisfaction with service

delivery
- Deliver high-quality resident services
- Work closely with company-wide colleagues

to ensure excellent customer service
- Encourage and support resident

engagement
- Promote Grainger and build good

relationships with external partners.
- Carry out services such as meet & greet,

reception, parcel handling, inspections,
lettings viewings and ad-hoc tasks, ensuring
the provision of an excellent front-line
service to residents and other customers on
the phone, in writing and in person.
- To ensure the delivery of high-quality

services including front & back of house
functions, amenity space management,
voids & unit management, tenancy, income
management and tenant involvement.
**Desired Skills & Experience**:

- Previous experience working in

organisations providing market rental
properties, travel & tourism or hospitality is
essential
- Awareness of H&S requirements on site and

a demonstrable ability to implement H&S
when required
- Strong experience working at

business/private events would be beneficial
- Previous experience of working in a team
- Strong written and verbal English
- Qualifications in property or customer

service would be advantageous
- Previous experience of working towards and

achieving targets
- A good communicator with strong

interpersonal skills, including the ability to
listen
- Well-groomed and professional appearance
- Passionate about customer service
- Ability to build relationships and work

collectively with colleagues
- Demonstrable ability to think creatively and

embrace new challenges daily
- Goal-focused, positive and resilient with the

determination to support Grainger Plc in
delivering exceptional outcomes for its
residents and communities.
**Resident Services**
**Associate**
The Condor, Derby

**Job Title**
Resident Services Associate

**Industry**
Real Estate

**Employment Type**
Permanent

**Salary and Package**
Competitive salary and benefits

**About Grainger**
- These are exciting times for Grainger plc, an

award-winning FTSE250 property company.
As the UK’s largest listed residential landlord,
we are leading the way in the UK private rented
sector and build-to-rent sector. Over the next
five years our business will double in size, from
a £3.2bn portfolio of c.9,650 rental homes in
operation today, we are adding c.6,800 homes
through our £1.8bn development pipeline.
- We operate in one of the most exciting and

newest property markets in the UK, the
emerging build-to-rent sector. We build high
quality homes for rent. Our buildings are
serviced by our amazing Resident Services
Teams, which come complete with additional
amenities including lounge, gym and co
- working space - creating a vibrant community
for our residents.
- With over 4.5m UK households renting, mostly

from small private landlords, the UK rental
market landscape is changing, demand is
increasing, and the number of professional,
large-scale build-to-rent landlords is rising,
raising standards for renters and putting
Grainger front and centre in this growth market.
- Grainger’s business model is fully integrated
- we invest in land and new residential
developments, we design and develop homes,
and we operate them. This means we offer a
wide range of opportunities for people looking
to further their career in an industry leading
business.
- We are a socially positive business that puts

people at the heart. We are changing the way
people rent in the UK by providing high quality
homes and great service, all at mid-market
prices. We are building homes where people
want to live, creating spaces residents enjoy
and making a positive impact on local
communities.
- Grainger’s core purpose is ‘Renting homes

and Enriching lives’, backed by four values:
o Every Home Matters
- People at the Heart
- Leading the Way
- Exceeding Expectations.
- We are also a leader in sustainability and ESG

and a FTSE4Good business and have
committed to the World Green Building
Council’s Net Zero Carbon Buildings
Commitment. We are committed to supporting
and increasing diversity throughout the
business and the wider industry and to making
a positive social impact locally, and we
encourage our colleagues to support in the
implementation of our community
programmes.
- Grainger has an active colleague-led Diversity

and Inclusion Network, which is open to
everyone, and provides a forum for raising
awareness and promoting inclusion and
engagement across the whole business. We
also work in partnership with our industry to
promote diversity in the real estate sector,
thr

  • Resident Services Associate

    6 months ago

    Derby, United Kingdom ONE PROPERTY RECRUITMENT LTD Full time

    One Property Recruitment is seeking a resident services associate for one of their developments in Derby. The resident service associates are the foundation of the business and imperative to what “build to rent” is trying to achieve. We need someone engaging and determined to build relationships with the residents. We need someone that is going to come...

  • Waste Management Support Associate

    2 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    About Derby City CouncilWe are a local authority dedicated to delivering high-quality services to citizens and businesses in the heart of the Midlands. Our mission is to create a better quality of life for our residents, making Derby an even greater place to live, work, and visit.Why Work with UsWe offer a range of benefits that will support your career...

  • Customer Service Ambassador for Derby Homes

    1 week ago

    Derby, Derby, United Kingdom Derby City Council Full time

    About Us\DJoin our dynamic customer service team at Derby Homes as a Customer Service Ambassador. We are seeking an exceptional individual to answer customer enquiries and resolve queries promptly, politely, and accurately.\DIn this role, you will be the face of Derby Homes, providing excellent customer service via phone, face-to-face, and electronic...

  • Derby City Regeneration Manager

    5 days ago

    Derby, Derby, United Kingdom Derby City Council Full time

    Job Description: Derby City Regeneration ManagerSalary: £60,000 - £70,000 per annumThis is an exciting opportunity to join the team at Derby City Council as a Derby City Regeneration Manager. As part of this role, you will be responsible for reviewing and improving processes to support the regeneration efforts in Derby City. You will have the opportunity...

  • Independent Chair

    5 months ago

    Derby, United Kingdom Derby City Council Full time

    This is an exciting and interesting senior leadership opportunity to drive forward the long-term strategic direction for all adult safeguarding related issues in Derby City. The Derby Safeguarding Adults Board (DSAB) has a key role in ensuring that agencies collaborate to effectively safeguard adults across its area. The statutory partners (Derby City...

  • Maths Instructor Opportunity for Derby College

    7 days ago

    Derby, Derby, United Kingdom Derby College Full time

    Derby College is seeking an enthusiastic and dedicated Maths Teacher to join its Cross College delivery team. This part-time role involves delivering GCSE and Functional Maths to students, with the possibility of increased hours.The ideal candidate will be a qualified Maths professional with experience in teaching and learning. A Level 5/6 teaching...

  • Child Welfare Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    About UsDerby City Council is proud to be a leading provider of social work services, with a strong reputation for delivering high-quality care and support to children, young people, and their families.

  • Package Logistics Associate

    3 weeks ago

    Derby, Derby, United Kingdom Pertemps Derby Full time

    We are seeking a reliable Package Logistics Associate to join our team at Pertemps Derby.The ideal candidate will have a valid UK driving license and be able to pass a DBS check. Responsibilities will include sorting mail, loading vans, and using handheld scanners to capture customer signatures.Key Requirements:Manual UK driving licenseNo more than 6 penalty...

  • Connect Derby Business Development Lead

    5 days ago

    Derby, Derby, United Kingdom Derby City Council Full time

    Job Summary: Connect Derby Business Development LeadSalary: £50,000 - £60,000 per annumThis is an exciting opportunity to join the team at Connect Derby as a Business Development Lead. As part of this role, you will be responsible for reviewing and improving processes to support business development efforts. You will have the opportunity to work in a...

  • Derby Vehicle Mechanic Position

    13 hours ago

    Derby, Derby, United Kingdom Blue Arrow - Derby Full time

    We are seeking an experienced Automotive Technician to join our team at Blue Arrow in Derby. As a key member of our staff, you will be responsible for ensuring the smooth operation of our clients' vehicle maintenance services.Job RequirementsTo be considered for this role, applicants must possess a valid MOT licence and have prior experience working in the...

  • Deputy Manager

    1 month ago

    Derby, United Kingdom CV-Library Full time

    Job Opportunity: Deputy Manager for a New Children’s Residential Service Location: Derby (DE7) Salary: £33,000 per annum (basic) A new children’s residential service is preparing to open a five-bed home in Derby this February, focused on supporting children aged 8–18 with learning disabilities. We are looking for an experienced...

  • Deputy Manager

    1 week ago

    Derby, United Kingdom Core Group Full time

    Job Opportunity: Deputy Manager for a New Children’s Residential ServiceLocation: Derby (DE7)Salary: £33,000 per annum (basic)A new children’s residential service is preparing to open a five-bed home in Derby this February, focused on supporting children aged 8–18 with learning disabilities. We are looking for an experienced Deputy Manager to help...

  • Market Hall Venue Manager

    2 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    About the RoleAs the Market Hall Venue Manager, you will be the driving force behind this exciting transformation project in the heart of Derby city centre.Key Responsibilities:Lead a team providing exceptional customer experiences for visitors to the venue.Develop a diverse program of cultural and market activities to attract, inspire, and engage...

  • Long Haul Class 2 ADR Driver Opportunity in Derby

    2 weeks ago

    Derby, Derby, United Kingdom Pertemps Derby Full time

    Job SummaryWe are seeking an experienced LGV C ADR Driver to join our team at Pertemps Derby. This is a permanent position that offers a competitive salary and benefits package.About the RoleThis role involves driving a Class 2 ADR vehicle, transporting goods across the UK. As an LGV C ADR Driver, you will be responsible for ensuring the safe transportation...

  • Child Development Specialist

    2 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    Job Title: Child Development Specialist - Derby City Family HubsAbout the Role:We are seeking a dedicated and skilled Child Development Specialist to join our team at Derby City Family Hubs. As a Child Development Specialist, you will play a crucial role in creating a safe, nurturing, and stimulating environment for children aged 0-8 years.Key...

  • Academic Support Worker

    4 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    About the RoleWe are seeking an enthusiastic Academic Support Worker to support our students during the school day. The successful candidate will have a passion for education and a commitment to providing a safe and supportive learning environment.Key ResponsibilitiesSupervise students during break times to ensure their safety and well-being.Support students...

  • Associate Director of Business Intelligence

    6 months ago

    Derby, United Kingdom NHS Derby and Derbyshire ICB Full time

    Are you ready to take the lead in shaping the future of healthcare provision? Derby and Derbyshire Integrated Care Board (ICB) is seeking an exceptional Associate Director of Business Intelligence to play a pivotal role in revolutionising how we understand and utilise data to transform services and improve population health. We are looking for a leader who...

  • Supported Employment Officer

    5 months ago

    Derby, United Kingdom Derby City Council Full time

    Job description Are you an experienced employment professional, having supported young people or adults with learning difficulties, learning disabilities, Autism Spectrum Conditions or additional needs, into employment? If so, we have an exciting opportunity for you to join our Derby Jobs Employment and Skills Hub, as one of our key specialist...

  • Operational Support Specialist

    4 weeks ago

    Derby, Derby, United Kingdom Derby City Council Full time

    About Our TeamDerby City Council's Streetpride team is responsible for managing over 100,000 tonnes of household waste collected from residents and other activities across the city.The RoleWe are seeking an Operational Support Officer to join our team, responsible for working with residents to encourage waste minimisation and recycling in the city.Key...

  • Customer Service Advisor

    5 months ago

    Derby, United Kingdom Derby City Council Full time

    Job description Organisation: Derby Homes 37 hours per week. Part Time hours will be considered. 2 Permanent Positions. Derby Homes PREVIOUS APPLICANTS NEED NOT APPLY The Customer Service team is a great place to learn about Derby Homes and develop through the organisation. In this role, you will answer customer enquiries and requests...