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Contact Centre Operations Director

1 month ago

Birmingham, Birmingham, United Kingdom KPMG Full time
Job Description

This is a leadership role within our HR Shared Services contact centre, responsible for building a high-performing team and ensuring the smooth operation of our services. Key responsibilities include managing resources effectively, providing expert guidance, and collaborating with offshore support.


Requirements
  • Proven experience in a busy HR Shared Services contact centre environment.
  • A strong understanding of HR systems and processes.
  • Excellent stakeholder management and escalation handling skills.
  • Team management and performance management expertise.

Why Choose KPMG?

We are a leading consultancy business with a rich history and a commitment to excellence. As a People Centre Manager, you will be part of a community of experts who help drive the improved performance of the firm.


Salary Information

The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience and qualifications.