Customer Service Representative

1 month ago

Cambridge, Cambridgeshire, United Kingdom SGS Full time
Job Title: Customer Service Advisor

Main Purpose of Role

  • Develop and maintain strong relationships with customers to ensure their needs are met and they receive exceptional service.
  • Process customer jobs, deliver sales reviews and reporting on time, and act as a liaison between customers and internal teams.
  • Provide training and support to new customers and internal users on LIMS systems.
  • Collaborate with the Commercial team on pre and post-sales visits to ensure seamless customer experiences.
  • Develop, manage, and maintain Service Level Agreements for all customers in line with quality standards.
  • Address customer issues efficiently, informing the Customer Services Manager of any problems that may arise.
  • Report and enter data on pesticide laboratory results.
  • Support the Customer Services Manager in implementing new procedures and identifying areas for improvement.

Requirements

  • Able to demonstrate a willingness to learn and adapt to change.
  • English, Maths & Science GSCE A*-C or Equivalent.
  • Strong IT skills, including knowledge of PowerPoint, Excel, and Word.
  • Strong attention to detail.

Desirable

  • Knowledge of LIMS databases.
  • Knowledge of food safety and quality.
  • Full driving license.

Additional Information

SGS is an Equal Opportunity Employer, and as such, we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

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