Client Success Advocate

3 days ago


London, Greater London, United Kingdom xUnlocked Full time

We're seeking a highly skilled Client Success Advocate to join our team at xUnlocked, a leading provider of digital learning solutions. As a Client Success Advocate, you'll play a critical role in building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services.

The estimated salary for this position is $85,000 - $110,000 per year, depending on experience. We offer a competitive compensation package, including a base salary, commission structure, and a range of benefits that promote both your professional and personal well-being.

Key Responsibilities
  • Build and nurture strong relationships with key clients, ensuring their goals are met and they feel heard and valued.
  • Identify and close opportunities for growth within existing accounts, including cross-selling and upselling, while ensuring each client renewal is a smooth and successful process.
  • Create and implement strategic plans that align with the unique needs of each client, helping them achieve their long-term objectives with our services.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Solid experience in Client Success or Enterprise Account Management, with a proven track record of managing complex relationships and driving long-term success for clients.
  • A passion for sustainability and learning, with a belief in the power of education to change the world.
  • A growth mindset, with a drive to results and a respect for the journey and the people you're helping along the way.
Benefits

We offer a range of benefits that promote both your professional and personal well-being, including:

  • Hybrid working: flexibility to balance time between our office and working from home.
  • Wellbeing support: private healthcare, with a cash-back scheme covering medical, dental, and other health-related expenses.
  • Parental leave: enhanced, flexible parental leave to support you during this important time.
  • Giving back: up to two days of paid time off annually to contribute to a cause you're passionate about.


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