Client Success Advocate
2 days ago
About the Role:
The Client Success Partner is a key leadership position within the Client Success Team at Gain Theory, responsible for driving client satisfaction and revenue growth. This role requires a data-driven individual with exceptional communication, leadership, and problem-solving skills.
Key Responsibilities:
- Led teams to manage projects to time, scope, and budget, highlighting any risks to stakeholders.
- Developed robust quality assurance techniques to ensure work met clients' expectations.
- Used data and analytics interpretation skills to bring insights to life for senior audiences.
- Was a strong data storyteller who could explain complex insights simply and impactfully.
- Drives usage of Gain Theory Interactive, highlighting bugs or enhancements, and monitoring usage to ensure clients received value for money.
Financial Objectives:
- Achieved client growth targets by managing risks and identifying opportunities across solutions, geographies, and brands.
- Developed initiatives to drive value for clients, from identification to recognition, working closely with senior clients to overcome hurdles.
- Monitored client profitability and made decisions to drive it towards target, through revenue growth, efficient processes, or tighter scope management.
- Understood how actions impacted overall Gain Theory profitability and made decisions accordingly.
Client Leadership:
- Managed client relationships against Service Level Agreements, ensuring limited scope creep and slippages.
- Built plans to drive higher client satisfaction across every metric, highlighting key issues to enhance continuous improvement.
- Conducted stakeholder mapping and built plans to increase stakeholders' influence and advocacy.
Salary Range: $120,000 - $160,000 per year
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