Current jobs related to Senior Customer Success Manager - Belfast - Symphony

  • Senior Customer Success Manager

    3 weeks ago

    Belfast, United Kingdom Search 5.0 Full time

    Customer Success Role OverviewSearch 5.0 is seeking a skilled Senior Customer Success Manager to drive client satisfaction, retention, and growth. This key position will focus on building strong relationships with clients, ensuring seamless onboarding, and implementing successful product strategies.Key Responsibilities:* Develop and execute customized client...

  • Senior Customer Success Manager

    3 weeks ago

    Belfast, United Kingdom Search 5.0 Full time

    Customer Success Role OverviewAt Search 5.0, we're seeking a seasoned Senior Customer Success Manager to drive client satisfaction, retention, and growth. This key position will focus on building strong relationships with our clients, ensuring seamless onboarding, and successful product implementation.Key Responsibilities: Lead efforts in renewals,...

  • Customer Success Manager

    3 weeks ago

    Belfast, United Kingdom Search 5.0 Full time

    Job Overview:A leading SaaS provider is seeking an experienced Senior Customer Success Manager to build and maintain strong client relationships, focusing on customer satisfaction, retention, and growth. You will play a key role in onboarding new clients, managing renewals, and driving upsell opportunities in collaboration with sales. Your efforts will...

  • Customer Success Strategist

    4 weeks ago

    Belfast, United Kingdom Search 5.0 Full time

    Customer Success Role OverviewSearch 5.0 is seeking a seasoned Senior Customer Success Manager to drive client satisfaction, retention, and growth. Key responsibilities include: Onboarding and implementation guidance for seamless client experiences Account management, focusing on renewals, upselling, and cross-selling to boost growth Relationship building...

  • Customer Success Executive

    5 months ago

    Belfast, United Kingdom Seopa Ltd Full time

    **Customer Success Executive (CSE-24)** The role provides the opportunity to manage existing accounts, onboard new partners and develop successful, long-term partnerships. You will contribute directly to the success of your accounts and Seopa through identifying and negotiating new business with existing customers and successfully onboarding and managing...

  • Customer Success Executive

    5 months ago

    Belfast, United Kingdom Seopa Ltd Full time

    **Customer Success Executive (CSE-24)** The role provides the opportunity to take ownership of existing accounts, onboard new partners and develop successful, long-term partnerships. You will contribute directly to the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successfully onboarding and...

  • Customer Success Manager

    4 weeks ago

    Belfast, United Kingdom Carbon6 Full time

    Transform Customer Experience with Carbon6We're seeking a seasoned Customer Success Manager to spearhead our customer-centric approach, fostering long-term relationships and driving business growth. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, ensuring seamless onboarding, and identifying opportunities...

  • Customer Success Manager

    4 weeks ago

    Belfast, United Kingdom Carbon6 Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our dynamic tech team at Carbon6. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, driving growth, and maximizing profitability for our clients.Your Key ResponsibilitiesCustomer Onboarding: Develop and execute seamless onboarding...

  • Customer Success Manager

    4 weeks ago

    Belfast, United Kingdom Carbon6 Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our dynamic tech team at Carbon6. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, driving growth, and maximizing profitability for our clients.Your Key ResponsibilitiesCustomer Onboarding: Develop and execute seamless onboarding...

  • Customer Success Executive

    5 months ago

    Belfast, United Kingdom Whytematter Full time

    **Whytematter **are delighted to be recruiting a **Customer Success Executive** for our exciting client who are growing. They are looking for an enthusiastic individual to join their dynamic and expanding team who offer financial services, tech and media brands the opportunity to harness the power of their proprietary comparison technology, enabling them to...

  • Customer Success Executive

    5 months ago

    Belfast, United Kingdom Seopa Ltd Full time

    **Customer Success Executive (CSE-24)** Working in one of our key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of Seopa and your accounts through identifying and negotiating new business with...

  • Senior Customer Success Specialist

    6 months ago

    Belfast, United Kingdom Symphony.com Full time

    About us @Symphony We’ve spent the last 10 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony. But...

  • Bilingual Customer Success Manager

    1 month ago

    Belfast, United Kingdom Carbon, Inc. Full time

    The OpportunityWe're seeking a seasoned Customer Success Manager to spearhead our client relationships and drive exceptional service delivery. As a key member of our tech team, you'll be responsible for ensuring seamless onboarding, orchestrating the customer journey, and developing strong relationships with clients.Your Key ResponsibilitiesSeamless...

  • Bilingual Customer Success Manager

    1 month ago

    Belfast, United Kingdom Carbon, Inc. Full time

    The OpportunityWe're seeking a seasoned Customer Success Manager to spearhead our client relationships and drive exceptional service delivery. As a key member of our tech team, you'll be responsible for ensuring seamless onboarding, orchestrating the customer journey, and developing strong relationships with clients.Your Key ResponsibilitiesSeamless...

  • Customer Success Strategist

    1 day ago

    Belfast, United Kingdom Symphony Full time

    About SymphonyWe are a leader in secure communication networks for the financial markets. Our platform connects over 500 market participants across the buy-side, sell-side, securities servicing, and beyond, with over half a million users from trading desks to operations and custody teams.Our technology foundation is now accelerating us beyond secure...

  • Customer Success Professional

    3 weeks ago

    Belfast, United Kingdom Symphony Full time

    About SymphonyWe're a leading provider of secure communication networks for the financial markets. Our platform connects over 500 market participants, including trading desks, operations, and custody teams, in real-time.Our AmbitionWe're accelerating beyond secure collaboration to become the standard connective layer for the industry, enabling efficient and...

  • Customer Success Professional

    4 weeks ago

    Belfast, United Kingdom Symphony Full time

    About SymphonyWe're a leading provider of secure communication networks for the financial markets. Our platform connects over 500 market participants, including trading desks, operations, and custody teams, in real-time.Our AmbitionWe're using our technology foundation to accelerate beyond secure collaboration and become the standard connective layer for the...

  • Customer Success Professional

    3 weeks ago

    Belfast, United Kingdom Symphony Full time

    About SymphonyWe're a leading provider of secure communication networks for the financial markets. Our platform connects over 500 market participants, with over half a million users from trading desks to operations and custody teams.Our AmbitionWe're accelerating beyond secure collaboration to become the standard connective layer for the industry. We're...

  • Customer Success Professional

    3 weeks ago

    Belfast, United Kingdom Symphony Full time

    About SymphonyWe're a leading provider of secure communication networks for the financial markets. Our platform connects over 500 market participants, with over half a million users from trading desks to operations and custody teams.Our AmbitionWe're using our technology foundation to accelerate beyond secure collaboration and become the standard connective...

  • Customer Success Strategist

    7 days ago

    Belfast, United Kingdom Carbon, Inc. Full time

    Customer Success OpportunityWe're looking for a passionate and experienced Customer Success Manager to join our team at Carbon, Inc. This position will be the face of our company for our clients, ensuring they receive exceptional service and never have to worry about the details because you've got a handle on them.Seamless Onboarding: Guide new customers...

Senior Customer Success Manager

2 months ago

Belfast, United Kingdom Symphony Full time
{"title": "Customer Success Specialist", "description": "

About Symphony

We're a leading provider of secure communication solutions for the financial markets. Our platform enables over 500 market participants to interact securely and in real-time.

Our Ambition

We're accelerating beyond secure collaboration to become the standard connective layer for the industry. We need passionate individuals to help us achieve this vision.

Role Description:

As a Customer Success Specialist, you'll build and maintain strong relationships with our customers, ensuring their satisfaction with our products and services. You'll work closely with our sales, marketing, and product development teams to identify and address customer needs and challenges.

Responsibilities:

  1. Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
  2. Collaborate with sales, marketing, and product development teams to identify and address customer needs and challenges
  3. Drive customer adoption and utilization of Symphony's products and services
  4. Identify and address customer concerns and issues, ensuring prompt resolution and escalation as needed
  5. Conduct regular check-ins with customers to ensure satisfaction and identify opportunities for upselling and cross-selling
  6. Monitor and analyze customer usage data to identify trends and opportunities for improvement
  7. Develop and implement strategies to enhance customer experience and drive customer success
  8. Provide ongoing training and support to customers to maximize their use of Symphony's products and services

Requirements:

  1. Bachelor's degree in Business, Marketing, Communications, or related field
  2. 5+ years of experience in customer success, account management, or related role
  3. Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders
  4. Proven track record of driving customer success and retention
  5. Strong analytical and problem-solving skills
  6. Experience with CRM systems (Salesforce, HubSpot, etc.) and customer success platforms (Gainsight, Totango, etc.)
  7. Self-starter with the ability to work independently and as part of a team
  8. Passion for delivering outstanding customer experience

What We Offer:

  1. Competitive salary
  2. Bonus plan
  3. Benefits and perks vary based on location

Benefits and Perks:

  1. Regional-specific competitive benefits
  2. Build your own Benefits (BYOB) perk
  3. Many other fun and exciting benefits and activities
", "lang_code": "en"}