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Customer Success Professional

1 month ago

Belfast, United Kingdom Symphony Full time

About Symphony

We're a leading provider of secure communication networks for the financial markets. Our platform connects over 500 market participants, with over half a million users from trading desks to operations and custody teams.

Our Ambition

We're using our technology foundation to accelerate beyond secure collaboration and become the standard connective layer for the industry. We're looking for passionate individuals to help us achieve our goal.

Role Description:

As a Customer Success professional at Symphony, you'll be responsible for building and maintaining strong relationships with our customers. You'll work closely with our sales, marketing, and product development teams to identify and address customer needs and challenges.

Responsibilities:

  • Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success
  • Collaborate with sales, marketing, and product development teams to identify and address customer needs and challenges
  • Drive customer adoption and utilization of Symphony products and services
  • Identify and address customer concerns and issues, ensuring prompt resolution and escalation as needed
  • Conduct regular check-ins with customers to ensure satisfaction and identify opportunities for upselling and cross-selling
  • Monitor and analyze customer usage data to identify trends and opportunities for improvement
  • Develop and implement strategies to enhance customer experience and drive customer success
  • Provide ongoing training and support to customers to maximize their use of Symphony products and services

Required Qualifications:

  • Bachelor degree in Business, Marketing, Communications, or related field
  • 5+ years of experience in customer success, account management, or related role
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders
  • Proven track record of driving customer success and retention
  • Strong analytical and problem-solving skills
  • Experience with CRM systems (Salesforce, HubSpot, etc.) and customer success platforms (Gainsight, Totango, etc.)
  • Self-starter with the ability to work independently and as part of a team
  • Passion for delivering outstanding customer experience

Compensation:

  • Competitive salary
  • Bonus Plan
  • Benefits and Perks vary based on location

Benefits and Perks:

  • Regional specific competitive benefits
  • Build your own Benefits (BYOB) perk
  • Many other fun and exciting benefits and activities