Customer Success Strategist
1 day ago
About Symphony
We are a leader in secure communication networks for the financial markets. Our platform connects over 500 market participants across the buy-side, sell-side, securities servicing, and beyond, with over half a million users from trading desks to operations and custody teams.
Our technology foundation is now accelerating us beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry.
At Symphony, we need passionate and dedicated individuals to help us achieve our ambitious goals. We work hard and fast in an environment that combines technology and financial services like no other.
Role Overview:
As a Customer Success professional, you will build strong relationships with our customers, ensuring their satisfaction with our products and services. You will work closely with our sales, marketing, and product development teams to identify customer needs and develop strategies for their success.
Responsibilities:
- Develop and maintain relationships with customers as a trusted advisor and advocate for their success.
- Collaborate with cross-functional teams to address customer needs and challenges.
- Drive customer adoption and utilization of our products and services.
- Identify and resolve customer concerns and issues promptly.
- Conduct regular check-ins with customers to ensure satisfaction and identify opportunities for growth.
- Analyze customer data to identify trends and areas for improvement.
- Develop strategies to enhance customer experience and drive success.
- Provide ongoing training and support to customers to maximize their use of our products and services.
Requirements:
- Bachelor's degree in Business, Marketing, Communications, or related field.
- 5+ years of experience in customer success, account management, or related role.
- Excellent interpersonal and communication skills.
- Proven track record of driving customer success and retention.
- Strong analytical and problem-solving skills.
- Experience with CRM systems and customer success platforms.
- Self-starter with ability to work independently and as part of a team.
- Passion for delivering exceptional customer experiences.
Compensation and Benefits:
Competitive salary: $120,000 - $180,000 per year, depending on location and experience. Bonus plan and benefits package available.
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