Customer Success Strategist

1 month ago


Belfast, United Kingdom Carbon, Inc. Full time
Customer Success Opportunity

We're looking for a passionate and experienced Customer Success Manager to join our team at Carbon, Inc. This position will be the face of our company for our clients, ensuring they receive exceptional service and never have to worry about the details because you've got a handle on them.

  • Seamless Onboarding: Guide new customers through our onboarding process, ensuring a swift, accurate setup and creating immediate value for our customers from our solutions.
  • Client Relationship Management: Develop strong relationships with clients by serving as their trusted point of contact for all campaign-related matters.
  • Strategic Planning: Work closely with the sales team to understand other expansion opportunities within the account.
  • Industry Expertise: Stay up to date with the latest trends, best practices, and advancements in e-commerce and Amazon.
  • Organizational Skills: Your organizational prowess enables you to manage multiple clients and projects with ease.

Perks & Benefits

As an early member of our team, you'll receive competitive compensation, a generous stock option plan, and extended health benefits including Medical, Dental, and Vision.

Flexible paid time off that includes paid vacation days and paid personal days.

Flexible Hybrid Working Model (after probation, hitting quotas).



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