Bilingual Customer Success Manager

1 month ago


Belfast, United Kingdom Carbon, Inc. Full time
The Opportunity

We're seeking a seasoned Customer Success Manager to spearhead our client relationships and drive exceptional service delivery. As a key member of our tech team, you'll be responsible for ensuring seamless onboarding, orchestrating the customer journey, and developing strong relationships with clients.

Your Key Responsibilities
  • Seamless Onboarding: Guide new clients through our setup process, guaranteeing a swift and accurate integration that creates immediate value.
  • Customer Journey Orchestration: Coordinate every aspect of the client experience, from initial interactions to ongoing relationship management.
  • Client Relationship Management: Foster strong, trusting relationships with clients by serving as their primary point of contact for all campaign-related matters.
  • Strategic Planning and Cross Selling: Collaborate with the sales team to identify expansion opportunities within existing accounts.
  • Industry Knowledge: Stay abreast of the latest e-commerce trends, best practices, and advancements in Amazon Seller Central.
Your Qualifications
  • Proven Experience: You've accumulated at least 1-3 years of experience in a tech-related customer success or account management role.
  • Organizational Skills: Your exceptional organizational abilities enable you to manage multiple clients and projects with ease.
  • Relationship Building: You possess superior interpersonal skills and a natural talent for relationship management.
  • Bonus: Experience with e-commerce, particularly Amazon Seller Central, Google Ads, or enterprise/CPG clients is a plus.
What We Offer

As an early member of our team, you'll enjoy competitive compensation, a generous stock option plan, and a range of benefits, including extended health coverage, flexible paid time off, and a hybrid working model.

We believe that technology can be a force for good and that e-commerce is a powerful equalizer. Join us in shaping the future of customer success and e-commerce excellence.



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