Key Account Specialist

10 hours ago

London, Greater London, United Kingdom COMPASS GROUP CANADA Full time

About the Opportunity:

We are seeking a Key Account Specialist to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with key accounts across Canada. You will also supervise and support regional managers to increase sales and profitability.

About the Company:

Compass Group Canada is a leading provider of food and support services, with operations in over 50 countries. Our team is dedicated to delivering exceptional service and creating memorable experiences for our clients and customers.

About the Role:

  1. Demonstrate key account leadership (maintenance, growth development and rebid) of the top strategic customers across Canada
  2. Maintain customer relationships with key accounts
  3. Develop and execute growth initiatives in these key accounts
  4. Respond to RFP and contract renewals in these key accounts
  5. Site visits for growth opportunities and regular business reviews
  6. Own the customer relationship and be the primary contact
  7. Upsell current services

Responsibilities:

  1. Provide exceptional customer service and ensure timely issue resolution
  2. Identify and pursue new business opportunities, such as upselling and cross-selling
  3. Manage and maintain accurate records and reports, including sales performance data and customer feedback
  4. Collaborate with internal stakeholders to develop and implement effective sales strategies and tactics
  5. Conduct site visits and regular business reviews to identify growth opportunities and improve customer satisfaction

Requirements:

  1. At least 10 years of experience in account management (ideally in vending), with a post-secondary education degree or diploma
  2. Excellent computer skills with strong knowledge of all Microsoft Office applications and database management
  3. Excellent organizational, analytical, and problem-solving skills
  4. Excellent written and verbal communication skills
  5. A good business acumen that enables you to quickly understand and deal with situations that lead to a favourable outcome
  6. Ability to work well under pressure with multiple concurrent deadlines
  7. You have demonstrated the ability to design, develop and implement significant process improvements, following these through to successful implementation

What We Offer:

  • A competitive salary range of $120,000 - $180,000 per annum, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) retirement savings plan with company match
  • Flexible work arrangements and remote work options
  • Ongoing training and professional development opportunities

About Us:

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

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