Guest Services Agent
3 days ago
Customer Service Representative
Company OverviewAt Novotel Southampton, we pride ourselves on providing exceptional service to our guests. Our team is dedicated to ensuring every guest has an unforgettable experience.
Salary£12.20 per hour
Job DescriptionThe Customer Service Representative is responsible for:
- Providing efficient and friendly service to guests during check-in, check-out, and throughout their stay
- Managing guest accounts, responding to requests, and maintaining accurate information
- Collaborating with colleagues to ensure seamless delivery of services
To succeed as a Customer Service Representative, you should possess:
- Excellent communication and interpersonal skills
- Ability to work independently with minimal supervision
- Basic math skills and attention to detail
We offer a range of benefits, including:
- Competitive hourly rate of £12.20
- Discounted hotel nights and 50% off food and beverages
- High street discounts with your Heartist card
- Holiday entitlement: 28 days including bank holidays (increasing yearly to up to 33 days)
We value our employees' development and well-being. As a Customer Service Representative, you will have opportunities to participate in scheduled training and development programs, attend departmental meetings, and contribute to the growth and success of our hotel.
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