Guest Services Agent

3 days ago


Southampton, Southampton, United Kingdom Novotel Southampton Full time
Job Title:

Customer Service Representative

Company Overview

At Novotel Southampton, we pride ourselves on providing exceptional service to our guests. Our team is dedicated to ensuring every guest has an unforgettable experience.

Salary

£12.20 per hour

Job Description

The Customer Service Representative is responsible for:

  • Providing efficient and friendly service to guests during check-in, check-out, and throughout their stay
  • Managing guest accounts, responding to requests, and maintaining accurate information
  • Collaborating with colleagues to ensure seamless delivery of services
Requirements

To succeed as a Customer Service Representative, you should possess:

  • Excellent communication and interpersonal skills
  • Ability to work independently with minimal supervision
  • Basic math skills and attention to detail
Benefits

We offer a range of benefits, including:

  • Competitive hourly rate of £12.20
  • Discounted hotel nights and 50% off food and beverages
  • High street discounts with your Heartist card
  • Holiday entitlement: 28 days including bank holidays (increasing yearly to up to 33 days)
Why Join Us?

We value our employees' development and well-being. As a Customer Service Representative, you will have opportunities to participate in scheduled training and development programs, attend departmental meetings, and contribute to the growth and success of our hotel.



  • Southampton, Southampton, United Kingdom Carnival UK Full time

    Job DescriptionCarnival UK is seeking an experienced Travel Agent Liaison to join their team in Southampton. As part of our global holiday market, we deliver extraordinary travel experiences for our target markets and distinctive culture.In this role, you will liaise with travel agents and our global brands to ensure banking forms are completed to allow...


  • Southampton, Southampton, United Kingdom WGC Ltd. Full time

    Do you want to take your career to the next level as a Guest Services Coordinator with WGC Ltd.? We are seeking a dedicated and enthusiastic individual to provide exceptional support to our front-of-house teams. As a Guest Services Coordinator, you will be responsible for ensuring that every guest has a memorable and enjoyable stay with us.Your duties will...


  • Southampton, Southampton, United Kingdom Leonardo Hotels UK & Ireland | Formerly Jurys Inn Full time

    Hotel Receptionist WantedWe are looking for an experienced and friendly Hotel Receptionist to join our team at Leonardo Royal Hotel Southampton Grand Harbour.Job OverviewThis is an excellent opportunity for a motivated and customer-focused individual to provide exceptional service to our guests, ensuring a memorable stay at our hotel.Responsibilities:Manage...


  • Southampton, Southampton, United Kingdom AccorHotel Full time

    Job SummaryWe are seeking a dedicated and customer-focused individual to join our team as a Guest Service Team Member. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met promptly and professionally.Key ResponsibilitiesProvide quality service to customers, responding to their requests promptly...


  • Southampton, Southampton, United Kingdom Carnival Corporation & plc Full time

    Role OverviewWe take pride in bringing to life iconic brands from Britain's rich seafaring heritage. As a Partnership Helpdesk or Support Advisor, you will demonstrate passion for our brands when interacting with guests and travel agent partners.Key ResponsibilitiesUtilize product knowledge and exceptional customer service skills to resolve queries via...


  • Southampton, Southampton, United Kingdom Oceania Cruises Full time

    Job Title: Customer Service Cruise CoordinatorRole Overview:We are seeking an experienced Cruise Coordinator to provide exceptional customer service and support for travel partners and guests from UK, European, and Middle Eastern Markets.The ideal candidate will have a strong background in travel, cruise industry understanding, and reservations/call-center...


  • Southampton, Southampton, United Kingdom WGC Ltd. Full time

    Job Description:This Housekeeping Associate role is perfect for someone who is passionate about delivering exceptional guest experiences. As part of our housekeeping team, you will be responsible for cleaning and maintaining guest rooms, replenishing linen and supplies, and providing excellent customer service.Key Responsibilities:Cleaning guest rooms to the...


  • Southampton, Southampton, United Kingdom Connells Group Full time

    Trainee Estate Agent RoleMorris Dibben is a reputable estate agency with over 50 years of experience in selling and letting homes in Southampton and Portsmouth. We are now looking for a highly motivated individual to join our team as a Trainee Estate Agent.In this role, you will be responsible for generating new business, conducting property viewings, and...


  • Southampton, Southampton, United Kingdom Holland America Line Inc Full time

    We are seeking a skilled Guest Relations Complaints Resolution Expert to join our team at Holland America Line Inc in Southampton.As a key member of our customer service team, you will be responsible for managing customer contact throughout the complaint process, providing high-quality service to our guests from across all areas of the guest journey. This...


  • Southampton, Southampton, United Kingdom C&E Recruitment Full time

    About the Role:We are looking for an experienced Reservations Agent to provide efficient and courteous hotel reservations services. As part of our team, you will be responsible for managing guest reservations, handling queries, and providing excellent customer service.


  • Southampton, Southampton, United Kingdom Pure Human Resources Ltd Full time

    Guest Port and Airport CoordinatorWe are seeking a highly reliable Guest Port and Airport Coordinator to join our team in Southampton, Hampshire. The role involves liaising with pier personnel, internal departments, and vendors, promoting excellence in all areas, building strong relationships with all service providers, assisting senior management in...


  • Southampton, Southampton, United Kingdom AccorHotel Full time

    AccorHotel Guest Service Role OverviewWe are seeking an exceptional individual to join our team as a Guest Service Team Member at AccorHotel.This role is ideal for those who have a passion for delivering outstanding customer service and enjoy working in a fast-paced environment. As a Guest Service Team Member, you will be responsible for providing efficient...


  • Southampton, Southampton, United Kingdom AccorHotel Full time

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Team Member. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met promptly and professionally.Key ResponsibilitiesProvide efficient service to guests, including assistance with...


  • Southampton, Southampton, United Kingdom Oceania Cruises Full time

    Job Title: Travel Partnerships ManagerJob Description:This is an exciting opportunity to join our team as a Travel Partnerships Manager, where you will be responsible for building and maintaining relationships with travel agents and partners.You will have a proven track record in the travel industry, with a focus on cruise sales and customer service.About...


  • Southampton, Southampton, United Kingdom Connells Group Full time

    Company Overview">At Connells Group, we pride ourselves on being an equal opportunities employer, committed to diversity and inclusion. Our team is passionate about providing outstanding customer service and delivering results-driven solutions.Estimated Salary Range">The estimated annual salary for this role is £25,000 - £35,000, reflecting the company's...


  • Southampton, Southampton, United Kingdom Kingfisher Full time

    About the RoleThe Service Experience Developer will play a crucial part in ensuring that colleagues requiring support from Group Tech have a seamless and great experience. This role is vital in ensuring our colleagues are happy and receive support quickly and effectively using our multiple contact points.Key ResponsibilitiesFamiliar with AI and chat bot...

  • Service Desk Agent

    3 months ago


    Southampton, Southampton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Southampton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...

  • Service Desk Agent

    3 months ago


    Southampton, Southampton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Southampton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...


  • Southampton, Southampton, United Kingdom The Midland Hotel Full time

    **Job Summary:**The Midland Hotel is seeking an exceptional Customer Service Ambassador to join their team. As the primary point of contact for guests, this individual will be responsible for delivering outstanding customer experiences.About the Role:Provide top-notch customer service to guests, responding to queries and resolving issues in a professional...


  • Southampton, Southampton, United Kingdom AccorHotel Full time

    Job SummaryThe Guest Experience Coordinator at AccorHotel is responsible for ensuring that our guests have an unforgettable stay. This role requires a person who is highly organized, has excellent communication skills, and is able to work well under pressure. If you are a motivated individual who is passionate about delivering exceptional customer service,...