Customer Service Ambassador

5 days ago


Southampton, Southampton, United Kingdom The Midland Hotel Full time

**Job Summary:**

The Midland Hotel is seeking an exceptional Customer Service Ambassador to join their team. As the primary point of contact for guests, this individual will be responsible for delivering outstanding customer experiences.

About the Role:

  • Provide top-notch customer service to guests, responding to queries and resolving issues in a professional manner.
  • Greet guests upon arrival, checking them in efficiently and accurately.
  • Offer recommendations to guests, showcasing local knowledge and enhancing their stay.
  • Maintain accurate records of guest stays, including check-in and check-out times, room assignments, and special requests or incidents.
  • Collaborate with colleagues to ensure seamless day-to-day operations.

What We Offer:

  • A competitive salary of £28,500 per annum, reflecting the hotel's commitment to attracting and retaining top talent.
  • A comprehensive benefits package, featuring access to a Company Pension Scheme, Life Assurance, and Wellbeing Support.
  • Ongoing job-related training programmes, providing clear paths for progression and career growth.
  • A dynamic work environment that fosters a sense of community and encourages collaboration.


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