Customer Service Ambassador
10 hours ago
We are seeking a friendly and professional Front Desk/Welcomer to join our team in Southampton, UK. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.
Responsibilities:- Greet and welcome guests warmly upon arrival, providing a positive first impression
- Handle check-in and check-out procedures efficiently and accurately
- Respond to guest inquiries and requests promptly and professionally
- Manage room reservations, assignments, and status updates
- Assist guests with information about local attractions, dining options, and transportation
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle phone calls, emails, and other communications in a timely manner
- Process payments and maintain accurate financial records
- Ensure the lobby and reception area are clean, organized, and presentable at all times
- Collaborate with other departments to resolve guest issues and enhance overall experience
- Maintain security awareness and follow established safety procedures
- Respond to guest reviews and requests
- Ensure proper invoicing and banking
- Handle the breakfast setup and snacks and drinks sales
- Any other ad-hoc tasks as required
- Excellent communication and interpersonal skills
- Proven ability to provide exceptional customer service
- Strong multitasking skills with the ability to prioritize effectively
- Proficiency in basic computer applications and hotel management software
- Ability to remain calm and composed in high-pressure situations
- Demonstrated versatility and initiative in responding to guest requests
- Friendly and enthusiastic demeanor with a genuine passion for hospitality
- Detail-oriented with strong organizational skills
- Flexibility to work various shifts, including weekends and holidays
- Knowledge of the local area and popular attractions in Southampton
- High school diploma or equivalent; hospitality-related education is a plus
- Previous experience in a customer-facing role, preferably in hospitality, is advantageous
An estimated salary range of £20,000 - £25,000 per annum, depending on experience
Location:Southampton, UK
Type:Contract
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