Customer Service Ambassador

10 hours ago


Southampton, Southampton, United Kingdom AccorHotel Full time
Job Title: Customer Service Ambassador

We are seeking a friendly and professional Front Desk/Welcomer to join our team in Southampton, UK. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming atmosphere while ensuring efficient front desk operations.

Responsibilities:
  • Greet and welcome guests warmly upon arrival, providing a positive first impression
  • Handle check-in and check-out procedures efficiently and accurately
  • Respond to guest inquiries and requests promptly and professionally
  • Manage room reservations, assignments, and status updates
  • Assist guests with information about local attractions, dining options, and transportation
  • Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
  • Handle phone calls, emails, and other communications in a timely manner
  • Process payments and maintain accurate financial records
  • Ensure the lobby and reception area are clean, organized, and presentable at all times
  • Collaborate with other departments to resolve guest issues and enhance overall experience
  • Maintain security awareness and follow established safety procedures
  • Respond to guest reviews and requests
  • Ensure proper invoicing and banking
  • Handle the breakfast setup and snacks and drinks sales
  • Any other ad-hoc tasks as required
Requirements:
  • Excellent communication and interpersonal skills
  • Proven ability to provide exceptional customer service
  • Strong multitasking skills with the ability to prioritize effectively
  • Proficiency in basic computer applications and hotel management software
  • Ability to remain calm and composed in high-pressure situations
  • Demonstrated versatility and initiative in responding to guest requests
  • Friendly and enthusiastic demeanor with a genuine passion for hospitality
  • Detail-oriented with strong organizational skills
  • Flexibility to work various shifts, including weekends and holidays
  • Knowledge of the local area and popular attractions in Southampton
  • High school diploma or equivalent; hospitality-related education is a plus
  • Previous experience in a customer-facing role, preferably in hospitality, is advantageous
Salary:

An estimated salary range of £20,000 - £25,000 per annum, depending on experience

Location:

Southampton, UK

Type:

Contract



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