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Food and Beverage Service Ambassador

2 months ago

Southampton, Southampton, United Kingdom Grosvenor Casinos Full time
About Us
Grosvenor Casinos is the leading casino operator in the UK, delivering an unparalleled gaming and leisure experience in a safe and responsible environment. Our goal is to create memorable experiences for our customers, exceeding their expectations with every visit.

We operate 24/7, prioritizing customer satisfaction and team engagement while promoting diversity and inclusivity.

Job Overview
The Food and Beverage Service Ambassador will be the face of our business, providing exceptional hospitality to all our customers. This role requires passion for people, a genuine interest in creating memorable experiences, and a commitment to delivering outstanding service.

Key Responsibilities:
• Provide prompt and efficient service of food and beverages, ensuring customer satisfaction and loyalty
• Promote Grosvenor Membership cards and Rank Omni Channel/Digital offers during each interaction with the guest
• Replenish stocks to ensure products are available at all times, enhancing the overall customer experience
• Display a friendly and enthusiastic demeanor, responding positively to customer requests in a polite and efficient manner

Skill Requirements
To succeed in this role, you should possess excellent communication skills, be familiar with current promotions and products, and understand the set standards of service as communicated via induction and company initiatives.

Benefits
We offer a competitive salary that reflects your hard work and dedication, along with a range of benefits and bonuses to ensure your job is both fulfilling and rewarding. Our comprehensive induction program is designed to help you succeed, and we prioritize your growth and development through learning and development opportunities.

Why Join Us?
Grosvenor Casinos values its people and fosters a supportive work environment that allows you to thrive. As a high-performing culture, we strive for excellence, promote teamwork, and encourage individual growth. Don't miss out on this opportunity to join a dynamic team that excels in customer service, safety, and entertainment.