Customer Service Liaison

1 day ago


Southampton, Southampton, United Kingdom AccorHotel Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Team Member. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met promptly and professionally.

Key Responsibilities
  • Provide efficient service to guests, including assistance with registration and departure
  • Attend to all incoming calls in a polite and courteous manner
  • Maintain strict security procedures to ensure guest confidentiality and safety
  • Operate the switchboard effectively, handling all calls promptly and professionally
  • Document internal and guest messages accurately and distribute them according to specified hotel procedure
Qualifications and Experience

To be successful in this role, you will need:

  • Experience in the hospitality industry
  • Familiarity with Opera Cloud
  • Computer literacy
  • Fantastic customer service skills
  • A bubbly personality full of ideas and initiative
Salary and Benefits

The estimated salary for this position is $45,000 - $60,000 per annum, depending on location and experience. Additional benefits may include opportunities for career advancement, training and development programs, and a competitive compensation package.



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