Customer Service Liaison
5 days ago
Southampton City Council is seeking a skilled Responding Support Officer to join our City Telecare Services Team. This role involves responding to emergency telecare alarm calls, assessing and providing support, reassurance, and general assistance as needed.
About the Role:
This position requires excellent communication and interpersonal skills, with the ability to work independently and as part of a team. You will be working in a uniformed service and will be required to wear provided uniform and personal protective equipment (PPE).
Key Responsibilities:
- Respond to emergency telecare alarm calls
- Assess situations and provide support, reassurance, and general assistance
Requirements:
- A full UK driving licence is essential for this role
What We Offer:
- A generous local government pension scheme
- Flexible working arrangements (dependent on the role)
- Hybrid working options (dependent on the role)
- 25 days annual leave (pro rata), plus bank holidays
- An employee assistance programme with access to health, wellbeing, and support services
Location:
This role is based in Southampton, with great local transport links available.
Salary:
We offer a competitive salary for this role, estimated to be around £26,000 per annum, depending on experience.
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