Technical Support Specialist

19 hours ago


Belfast, United Kingdom Enso Recruitment Full time

Enso Recruitment is partnering with a local SaaS leader to recruit a Customer Support Executive. The ideal candidate will possess strong expertise in SaaS products and technical support, combined with a passion for delivering world-class service.

The primary focus of this role is on resolving customer issues promptly while consistently achieving exceptional levels of customer satisfaction. Effective communication skills, both verbal and written, are essential for addressing technical and consultative audiences.

Key requirements include the ability to work shifts between 07:00-21:00 Monday to Friday, as well as weekend and public holiday support on a rota basis. Strong customer-facing skills and experience in achieving high customer satisfaction are also necessary.

A competitive salary of £25,000-£30,000 per annum, plus benefits such as hybrid working, free parking, and private health insurance, make this an attractive opportunity. Relevant certifications like ITIL, CompTIA, or Salesforce are preferred but not required.

This role offers development opportunities and regular social events. If you are passionate about technology and customer service, this could be the perfect fit for you.



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