Service Desk Operations Manager

2 days ago


Ballyclare, United Kingdom Brook Street UK Full time
Job Summary: We are seeking a highly skilled Service Desk Administrator to join our team in Ballyclare. As the first point of contact for customers, you will be responsible for providing exceptional service and support.

About the Role:
* Provide timely and effective responses to customer inquiries
* Manage and maintain accurate records of customer interactions
* Develop and implement efficient workflows to ensure seamless service delivery
* Collaborate with internal teams to resolve complex issues

Key Requirements:
* 2+ years of experience in a service desk environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in Microsoft Office applications

Salary Information: £25,000 - £30,000 per annum, depending on experience.

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