IT Service Desk Coordinator

3 weeks ago


Ballyclare, United Kingdom Brook Street UK Full time
Job Overview: Brook Street UK is seeking an experienced Service Desk Administrator to join our team in Ballyclare. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and supporting internal teams.

About the Role:

The ideal candidate will have a strong background in service desk operations and be able to provide timely and effective responses to customer inquiries. Responsibilities include:

  • Providing exceptional customer service and support
  • Managing and maintaining accurate records of customer interactions
  • Developing and implementing efficient workflows to ensure seamless service delivery
  • Collaborating with internal teams to resolve complex issues

Requirements:
  • 2+ years of experience in a service desk environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proficiency in Microsoft Office applications

Salary: £29,500 per annum (dependent on experience).

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