Customer Service Specialist

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time
Job Overview:

CV-Library is seeking a highly skilled Inbound Technical Support Advisor to join our team.

The successful candidate will have a proven track record in resolving customer queries and providing exceptional support.

The salary for this role is £28,000 - £32,000 per annum.

About the Role:

This is an exciting opportunity to work with our customers and provide solutions that meet their expectations.

You will work closely with our customers to understand their needs and provide solutions that meet their expectations. The successful candidate will have a strong ability to problem-solve and troubleshoot technical issues, as well as a willingness to learn and adapt to new technologies.

We are looking for someone who is passionate about delivering exceptional customer service and has a proven track record in resolving customer queries. You should be confident in your communication skills and able to articulate complex technical information in a clear and concise manner.

In addition to a competitive salary, we offer hybrid working and opportunities for professional development.

To be successful in this role, you will need:

  • A strong ability to problem-solve and troubleshoot technical issues
  • Excellent communication and interpersonal skills
  • A willingness to learn and adapt to new technologies
  • A proven track record in resolving customer queries
  • Knowledgeable of customer business needs
  • Motivated by teamwork and resolving tasks and issues
  • High ethics and standards


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