Customer Service Specialist

20 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom This is an IT support group Full time

As a Customer Service Specialist - Savings and Personal Current Accounts, you'll play a vital role in providing top-notch customer experiences, making sure every interaction is tailored to meet their needs.

Our company culture is built around empowering our colleagues to thrive, and we're committed to removing any obstacles to inclusion.

With the right mindset and skills, you'll be equipped to handle customer queries, resolve issues, and provide personalized solutions.

You'll work collaboratively with our teams to achieve our goals, driving innovation and progress in the financial services industry.

Your Key Responsibilities
  • Deliver outstanding customer service through effective communication and problem-solving.
  • Collaborate with colleagues to identify opportunities for improvement and implement changes.
  • Support the development of new processes and procedures to enhance customer satisfaction.
What We Offer
  • A competitive salary of £25,000 - £35,000 per annum, depending on experience.
  • Ongoing training and development opportunities to help you grow professionally.
  • The chance to work in a dynamic, fast-paced environment that values diversity and inclusion.
  • An attractive benefits package, including private medical cover, income protection, and life assurance.
  • The freedom to work flexibly, with a mix of onsite and remote work options available.


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