Incident and Problem Resolution Specialist

3 weeks ago


Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full time

Spirax Group Job Description

Job Title: Incident and Problem Manager

At Spirax Group, we are seeking a highly skilled Incident and Problem Manager to join our team. The successful candidate will be responsible for owning the design and delivery of a Global Incident and Problem Management function.

Key Responsibilities:

  • Develop and implement incident and problem resolution processes and procedures.
  • Collaborate with cross-functional teams to identify root causes of incidents and develop corrective actions.
  • Establish and maintain effective communication with stakeholders to ensure timely resolution of incidents.
  • Minimize business-impacting incidents through proactive problem management and service improvement plans.
  • Review and update documentation to ensure compliance with ITIL best practices.

Requirements:

  • Demonstrable experience in ITIL Incident and Problem Management.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively in a fast-paced environment.
  • Knowledge of IT infrastructure and applications.

About Spirax Group:

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping, and associated fluid technologies.

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential.



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