IT Service Delivery Lead
19 hours ago
About Northrop Grumman
We are a global leader in the digital transformation of Aerospace, Defence and Intelligence. Our mission is to make a real contribution to our nation's security and future.
Salary: £44,000 - £65,000 per annum.
Job Description
The successful candidate will be responsible for managing all incidents and requests to ensure they are handled effectively to minimise negative impact to users and service operations. This includes maximising the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
Key Responsibilities:
- Manage incident and request resolution processes
- Authorise and manage IT changes
- Maintain accurate and reliable information about the configuration of services
- Accountable for the design of products and services
- Identify opportunities for continual service improvements
Required Skills and Qualifications:
- Demonstrable track record of Incident, Change and Release management
- Experience across the service delivery lifecycle, including Service Transition
- ITIL v3 and v4 Qualifications
- Extensive experience of IT Service Management Toolsets
- Experience of supporting IT projects in complex and challenging environments
Benefits:
- Flexible working schedules
- Flexible Benefits Package
- Employee Incentive Programme
- Career Development Opportunities
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