IT Service Delivery Lead

19 hours ago


Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

About Northrop Grumman

We are a global leader in the digital transformation of Aerospace, Defence and Intelligence. Our mission is to make a real contribution to our nation's security and future.

Salary: £44,000 - £65,000 per annum.

Job Description

The successful candidate will be responsible for managing all incidents and requests to ensure they are handled effectively to minimise negative impact to users and service operations. This includes maximising the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

Key Responsibilities:

  • Manage incident and request resolution processes
  • Authorise and manage IT changes
  • Maintain accurate and reliable information about the configuration of services
  • Accountable for the design of products and services
  • Identify opportunities for continual service improvements

Required Skills and Qualifications:

  • Demonstrable track record of Incident, Change and Release management
  • Experience across the service delivery lifecycle, including Service Transition
  • ITIL v3 and v4 Qualifications
  • Extensive experience of IT Service Management Toolsets
  • Experience of supporting IT projects in complex and challenging environments

Benefits:

  • Flexible working schedules
  • Flexible Benefits Package
  • Employee Incentive Programme
  • Career Development Opportunities


  • Cheltenham, Gloucestershire, United Kingdom BladeRoom Data Centres Full time

    About the RoleWe are looking for a talented Senior IT Delivery Lead to join our team at BladeRoom Data Centres.As a Senior IT Delivery Lead, you will be responsible for executing and overseeing IT strategy, ensuring effective delivery of IT projects in a Microsoft environment. You will also be responsible for managing and mentoring IT team members and...


  • Cheltenham, Gloucestershire, United Kingdom BladeRoom Data Centres Full time

    We are seeking a skilled and experienced Senior IT Operations Manager to join our team at BladeRoom Data Centres. This is an onsite role, based in Cheltenham, Gloucestershire.The successful candidate will be responsible for delivering and managing the day-to-day IT operations of the company, involved in IT strategy, maintaining high standards of IT service...


  • Cheltenham, Gloucestershire, United Kingdom Spirax-Sarco Engineering Full time

    About Spirax-Sarco EngineeringWe are a leading global provider of steam system solutions, serving customers across diverse industries including food and beverage, pharmaceuticals, and power generation.Job Summary:We are seeking an experienced Incident and Problem Manager to join our team. As a key member of our service delivery organization, you will be...


  • Cheltenham, Gloucestershire, United Kingdom Protyre Autocare Full time

    Service Supervisor/Assistant Centre ManagerWe are seeking a dynamic and commercially focused individual to assist with the delivery of company business objectives through effective management and coordination of the Centre.Key Responsibilities:Manage and coordinate Centre operations to achieve business objectives.Assist with the development and...


  • Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

    About the OpportunityAn exciting opportunity has arisen for an IT Service Manager to become part of our existing service management team in our Cyber & Intelligence organisation.This role is vital to the support and delivery of existing and future mission critical services for our customers.Key ResponsibilitiesManage all incidents and requests to ensure they...


  • Cheltenham, Gloucestershire, United Kingdom Design Installation Service Full time

    Design Installation Service is seeking a Building Services Contracts Specialist to join their team in Cheltenham, providing building services throughout the construction industry.The ideal candidate will have some experience in the construction or building facilities management industry and an interest in construction. This role offers a challenging...


  • Cheltenham, Gloucestershire, United Kingdom Siamo Group Ltd Full time

    Job SummarySiamo Group Ltd is seeking a highly skilled Customer Service Manager to lead our team in Swindon. As a key member of our management team, you will be responsible for developing and implementing customer service strategies that drive business growth and excellence.About the RoleThe successful candidate will have previous experience as a Customer...


  • Cheltenham, Gloucestershire, United Kingdom Iceland Foods Full time

    Customer Service Delivery Associate Role As a key member of our Iceland Foods team, you will deliver top-notch customer service while navigating our delivery routes. Your exceptional interpersonal skills and ability to handle a hectic workload will make you a valuable asset to our team. Responsibilities Deliver shopping to customers' doors while...


  • Cheltenham, Gloucestershire, United Kingdom Tesco Full time

    About the RoleAs a Customer Delivery Driver with Tesco, you will play a vital role in delivering exceptional customer service to our customers. Your primary responsibility will be to safely transport customer orders from our warehouses to their doorstep, ensuring that every item is handled with care and delivered on time.Key Responsibilities:Ensure that all...


  • Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Corp. (AU) Full time

    Synopsis of the Role">This Business Analyst role at Northrop Grumman offers a unique opportunity to join a team dedicated to delivering cutting-edge solutions in the Defence and security sectors. With a competitive salary range (£60,000 - £80,000 per annum) and opportunities for career growth, this position is ideal for those who thrive in dynamic...


  • Cheltenham, Gloucestershire, United Kingdom Infoserv Systems Ltd Full time

    We are looking for a highly skilled Project Delivery Expert to join our team at Infoserv Systems Ltd.The ideal candidate will have experience in managing customer expectations and leading deliveries in fast-paced environments with competing priorities.Our company is committed to delivering high-quality services, and we require someone who can adapt their...


  • Cheltenham, Gloucestershire, United Kingdom Purosearch Ltd Full time

    Elderly Frail Care Services LeadWe are seeking an experienced and compassionate leader to join our team as an Elderly Frail Care Services Lead. With a salary of £50k, this role offers a challenging yet rewarding experience for those who are passionate about elderly care and management.**Responsibilities:**Develop and implement effective care plans to meet...


  • Cheltenham, Gloucestershire, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    We are seeking an experienced and skilled Clinical Lead for our Psychological Wellbeing Services team at Gloucestershire Health and Care NHS Foundation Trust. As a key member of our senior leadership team, you will be responsible for leading the development and delivery of our mental health services, working closely with colleagues and external partners to...


  • Cheltenham, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Delivery Driver OpportunityWe are seeking a reliable and skilled Delivery Driver to join our logistics team in Cheltenham, United Kingdom. As a key member of our team, you will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver...


  • Cheltenham, Gloucestershire, United Kingdom Design Installation Service Full time £50,000

    About Design Installation ServiceDesign Installation Service is a leading Mechanical Services Contractor specialising in the design, installation, testing and commissioning of commercial and industrial building services. We have been delivering mechanical and public health building services projects since 1972.Job SummaryWe are seeking a talented Mechanical...


  • Cheltenham, Gloucestershire, United Kingdom Nazareth Care Charitable Trust Full time

    About the Role:We are seeking a highly skilled and compassionate Care Delivery Specialist to join our team at Nazareth Care Charitable Trust.The ideal candidate will possess excellent interpersonal skills and be able to lead the care team in delivering a high standard of care to our residents.Duties and Responsibilities:Supervise and participate in the...


  • Cheltenham, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Delivery Driver OpportunityWe are seeking a reliable and skilled Delivery Driver to join our logistics team in Cheltenham, United Kingdom. As a key member of our team, you will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service, and adhering to delivery schedules.Key Responsibilities:Drive and deliver...


  • Cheltenham, Gloucestershire, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    We are seeking an exceptional Lead Consultant in Mental Health Services to join our team at Gloucestershire Health and Care NHS Foundation Trust.The successful candidate will have the opportunity to provide medical leadership to our multidisciplinary team, overseeing the work of a Specialty Doctor and contributing to the delivery of high-quality patient...


  • Cheltenham, Gloucestershire, United Kingdom Design Installation Service Full time

    About Design Installation ServiceWe are a leading Mechanical Services Contractor specialising in the design, installation, testing and commissioning of commercial and industrial building services. Based in Cheltenham, our team of over 70 people works on contracts across the UK and Ireland.Job DescriptionWe have an exciting opportunity for a Junior / Trainee...


  • Cheltenham, Gloucestershire, United Kingdom Stealth IT Recruitment Full time

    Company Overview:Our client, a leading Digital Consultancy, specializes in Cloud Adoption and Digital Transformations. They offer a hybrid working policy of 3 days onsite + ad hoc client site travel when required.About the Role:We are seeking an experienced Senior Automation QA/Test Specialist to join our rapidly growing team. As a key member of our agile...