IT Service Manager

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full time

IT Service Manager Opportunity

We are seeking an experienced IT Service Manager to join our Cyber and Intelligence organisation. This role is crucial to the support and delivery of mission-critical services for our customers.

About the Role:

As an IT Service Manager, you will be responsible for managing all incidents and requests to ensure they are handled effectively, minimising negative impact to users and service operations.

Key Responsibilities:

  • Manage incidents and requests to ensure effective resolution and minimal disruption.
  • Maximise successful IT changes by assessing risks, authorising changes, and managing the change schedule.
  • Maintain accurate and reliable information about service configurations and provide a single source of consistent information.
  • Design products and services to ensure they are fit for purpose and fit for use.
  • Identify opportunities for continual service improvements.

Requirements:

We are looking for an individual with a demonstrable track record of incident, change, and release management. You should have experience across the service delivery lifecycle, including service transition, and hold ITIL v3 and v4 qualifications.

Benefits:

As a member of our team, you will enjoy flexible working schedules, a flexible benefits package, an employee incentive programme, and opportunities for career development and growth.



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