Implementation and Support Specialist

2 weeks ago

Cheltenham, Gloucestershire, United Kingdom finova Full time

About the Role:

We are seeking a highly skilled Implementation and Support Consultant to join our team at finova. As an Implementation and Support Consultant, you will be responsible for providing expert support and guidance to our clients, ensuring the successful implementation and ongoing support of our MSO configuration.

About the Job:

The primary purpose of this role is to be an expert and key player in providing Implementation and Support services to our MSO clients. This includes being the implementation or configuration specialist throughout all stages of delivery of MSO, as well as post go-live BAU support of the clients implementation.

Key Responsibilities:

  • Acting as an SME for all aspects of MSO Configuration or Support activities
  • Engagement with clients, defining and supporting their implementation requirements throughout the full delivery lifecycle
  • Development and delivery of client data configuration scripts & other configuration artefacts
  • Actively promoting awareness and sharing knowledge of configuration
  • Supporting multiple client implementations work streams, pro-actively assisting other members of the Implementation & Support team as and when required
  • Creation of instructions to be followed by Client Delivery Technical Consultancy team
  • Report progress regularly, manage issues and risks proactively, escalating where appropriate in a timely manner
  • Actively involved in incident management, bug triaging & defect management for live incidents and supporting the MSO live clients as defined in the client's contractual support schedule

Requirements:

  • ISEB Accreditation in Business Analysis, or equivalent Business Analyst experience
  • SQL knowledge
  • Must have worked in a financial services environment
  • Experience of at least 2 major projects through the life cycle of development and into production, or experience of business readiness of 2 new clients going live into production
  • Experience of taking ownership of project or support tasks and ensuring successful delivery
  • Able to distinguish and understand the underlying business needs of internal and external stakeholders from their requests

Desirable Skills:

  • Experience of Configuration activity
  • Experience in financial services (Mortgages, Life Insurance, Retirement, Wealth Management) would be desirable
  • Good interpersonal skills with the ability to communicate at all levels in a resolute but diplomatic manner

About finova:

finova is a cloud-based mortgage and savings software provider, supporting more than 60 leading lenders and 3,000 mortgage brokers. We offer a range of solutions that connect lenders, intermediaries, and consumers, including origination solutions for mortgages and savings, servicing solutions for mortgages and savings, broker CRM solutions, and more.

What we offer:

  • Flexible working hours and remote work options
  • 25 days holiday in each calendar year plus bank holidays
  • Bank Holiday trading: flexibility to work bank holidays and take another day off that fits your values, beliefs or celebration calendar better
  • Increasing your work-life balance, holiday trading allows employees to buy an extra 5 days holidays
  • Work from anywhere in the world for up to 4 weeks a year

Equal Opportunity Statement:

We are committed to principles of fairness and mutual respect, where everyone accepts the concept of individual responsibility. Our policy seeks to ensure job applicants and employees are treated fairly and without favour or prejudice.

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