Implementation and Support Specialist

3 weeks ago

Cheltenham, Gloucestershire, United Kingdom finova Full time
About the Role

We are seeking an experienced Implementation and Support Consultant to join our team at finova. As a key member of our Implementation and Support team, you will be responsible for providing expert implementation and support services to our MSO clients.

Key Responsibilities
  • Act as a subject matter expert for all aspects of MSO configuration and support activities
  • Engage with clients to define and support their implementation requirements throughout the full delivery lifecycle
  • Develop and deliver client data configuration scripts and other configuration artefacts
  • Actively promote awareness and sharing of knowledge of configuration across all teams
  • Support multiple client implementations work streams and proactively assist other members of the Implementation and Support team
  • Actively involved in the coordination and scoping of all implementation deliveries and builds
  • Creation of instructions to be followed by Client Delivery Technical Consultancy team
  • Report progress regularly, manage issues and risks proactively, escalating where appropriate in a timely manner
  • Actively involved in incident management, bug triaging, and defect management for live incidents and supporting the MSO live clients
  • Resolve complex issues, defects, and queries raised at any phase during the delivery lifecycle
  • Accurate maintenance and housekeeping of incident and bug records using the current incident/bug management software
  • Developing and maintaining SQL scripts for investigation, configuration changes, and live data fix purposes
  • Engagement with clients, supporting their triage activities and providing off-site consultancy to clients for both Implementation and Support areas
  • Proactively manage stakeholder expectations, ensuring realistic achievable targets are set and managed
  • Actively supporting CR impact assessments and continual improvements, standardisation across clients, establishing efficiencies, and optimising Implementation and Support processes
What You'll Get

As a member of our team, you'll enjoy a range of benefits, including:

  • Flexible working arrangements, including the option to work from home or in our office
  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive team environment
  • Access to a range of employee benefits, including cycle-to-work schemes and discounts on gym memberships
  • A generous holiday allowance and paid time off for volunteering
What We're Looking For

We're looking for an experienced Implementation and Support Consultant who is passionate about delivering high-quality implementation and support services to our clients. If you have a strong background in implementation and support, excellent communication and interpersonal skills, and a passion for delivering exceptional customer experiences, we'd love to hear from you.

Please note that this is a unique opportunity to join a dynamic and growing company, and we're looking for someone who is eager to contribute to our team's success.

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