Implementation and Support Specialist

1 week ago


Cheltenham, Gloucestershire, United Kingdom finova Full time
About the Role

We are seeking an experienced Implementation and Support Consultant to join our team at finova. As an Implementation and Support Consultant, you will be responsible for providing expert implementation and support services to our MSO clients. This includes acting as a subject matter expert for all aspects of MSO configuration or support activities, engaging with clients to define and support their implementation requirements, and developing and delivering client data configuration scripts and other configuration artefacts.

Key Responsibilities
  • Act as an SME for all aspects of MSO configuration or support activities
  • Engage with clients to define and support their implementation requirements
  • Develop and deliver client data configuration scripts and other configuration artefacts
  • Support multiple client implementations work streams
  • Actively promote awareness and sharing knowledge of configuration
  • Support the coordination and scoping of all implementation deliveries and builds
  • Report progress regularly and manage issues and risks proactively
  • Actively involved in incident management, bug triaging, and defect management
Requirements
  • ISEB Accreditation in Business Analysis or equivalent Business Analyst experience
  • SQL knowledge
  • Must have worked in a financial services environment
  • Experience of at least 2 major projects through the life cycle of development and into production
  • Experience of taking ownership of project or support tasks and ensuring successful delivery
What We Offer
  • Flexible working arrangements
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment


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