Senior Engineering Operations Coordinator
4 weeks ago
Astor-Bannerman (Medical) is a leading manufacturer of specialist bathing and lifting systems for the disabled and elderly, with a 30-year track record as a market leader in our field.
We have an ambition to grow, and we're looking for an experienced Senior Engineering Operations Coordinator to join our team. This multifaceted role involves providing best-in-class service to both internal and external customers, focusing on managing engineers' calendars and facilitating various operations within the organisation.
The successful candidate will be responsible for ensuring that customer requirements are understood, planning and executing efficient engineering responses, prioritising installations and repairs, scheduling appointments, and updating systems to reflect job status and outcomes.
Key functions and responsibilities include:
- Coordinating engineering response and resolution processes
- Prioritising and scheduling jobs and tasks
- Managing Service Engineer documentation and contract delivery
- Collaborating with colleagues across departments to drive operational efficiency
Mesures of success include:
- Strong working relationships with staff
- Maximum engineer utilisation
- High percentile of first contact resolution or first fix resolution
Required skills and qualifications include:
- Self-starter and quick learner
- 'Can do' attitude with drive to deliver
- Excellent communication skills
- Confident and dynamic personality
- Resourceful problem solver and organised individual
We offer a competitive salary range of £25,000 - £26,000 per year, plus benefits including casual dress, company events, cycle-to-work scheme, free parking, on-site parking, and referral programme. The schedule is an 8-hour day shift, Monday to Friday, in-person work location.
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