Desktop Support Specialist
5 days ago
Job Title: Desktop Support Engineer
Job Type: Full-time
Company: Henderson Scott
Location: London
Job Category: IT & Technology
Job Reference: N/A
Job Description:
Job Summary:
We are seeking a highly skilled Desktop Support Engineer to join our team at Henderson Scott. As a Desktop Support Engineer, you will be responsible for providing technical support to our employees, ensuring that their desktop systems are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support to employees: Troubleshoot and resolve technical issues related to desktop systems, printers, and other IT equipment.
- Configure and deploy new desktop systems: Set up new desktop systems, including installing software, configuring network settings, and ensuring that all necessary security patches are applied.
- Manage and maintain desktop systems: Perform regular maintenance tasks, such as updating software, checking for malware, and ensuring that all systems are running efficiently.
- Collaborate with other teams: Work closely with other teams, such as the IT department, to ensure that all technical issues are resolved promptly and efficiently.
- Document and report technical issues: Document and report all technical issues, including the steps taken to resolve them, to ensure that future issues can be resolved quickly and efficiently.
Requirements:
- Strong technical skills: Proficiency in Windows, Microsoft Office, and other IT software and hardware.
- Excellent communication skills: Ability to communicate technical information to non-technical employees in a clear and concise manner.
- Problem-solving skills: Ability to troubleshoot and resolve technical issues in a timely and efficient manner.
- Collaboration skills: Ability to work collaboratively with other teams to ensure that all technical issues are resolved promptly and efficiently.
Preferred Qualifications:
- ITIL Foundation V4 certification: Knowledge of ITIL best practices and principles.
- Relevant professional IT qualifications: Relevant certifications, such as CompTIA A+ or Cisco CCNA.
What We Offer:
- Competitive salary: £36.5K per annum.
- Opportunities for career growth and development: Opportunities to develop your skills and advance your career within the company.
- Collaborative and dynamic work environment: A collaborative and dynamic work environment that encourages teamwork and innovation.
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