Intermediary Operations Manager

4 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

Job Overview

We are seeking an experienced Intermediary Operations Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading an inbound telephony team and ensuring that our broker partners receive exceptional service.

Key Responsibilities

  • Lead an inbound telephony team to provide accurate product and criteria information to intermediary partners, maximizing sales opportunities.
  • Monitor and improve SLA standards within the telephony-based sales team to ensure all Key SLAs are achieved.
  • Support the team in maintaining SLA standards by answering inbound calls from intermediaries and responding to emails where required.
  • Conduct regular side-by-side coaching and call collaboration sessions with team members, providing feedback to drive confidence and quality of service.
  • Hold monthly 1-2-1 sessions with direct reports to develop their underwriting, sales, and regulatory knowledge and skills.
  • Strive to improve the customer experience by challenging existing processes and recommending changes to enhance customer experience.

Requirements

  • Experience in people management.
  • Mortgage/Lending background.
  • Understanding of compliance and regulatory regimes.
  • Exceptional relationship building and communication skills.
  • Strong objection handling and problem-solving skills.
  • Coaching skills.
  • Positive attitude.

Benefits

  • 26 days holiday, increasing with service to 30 days, plus bank holidays.
  • Buy & sell holidays.
  • Discretionary annual bonus.
  • Matched pension contribution.
  • Life assurance.
  • Critical illness cover.
  • Health cash plan.
  • Private medical insurance.
  • Free access to company holiday homes.
  • Travel season ticket loans.
  • Ride to work scheme.
  • Free local gym access.
  • Local bar/restaurant discounts.

About Together

We are a market-leading property finance expert with an entrepreneurial spirit. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Equal Opportunities

We welcome difference and celebrate it. We are an equal opportunity workplace and are committed to creating an inclusive environment for all employees.



  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe're seeking an experienced Service Team Lead to join our team at Together. As an Intermediary Operations Manager, you will be responsible for supporting, coaching, and training a service team to ensure that broker partners receive exceptional service and that all team KPIs and SLA standards are achieved.Key ResponsibilitiesLead an inbound...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Intermediary Coordinator to join our team at Together. As an Intermediary Coordinator, you will be responsible for undertaking key background checks on intermediaries as part of our onboarding process and assessing whether they should be appointed to our...

  • Operations Manager

    1 month ago


    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job OverviewWe are seeking an experienced Operations Manager to join our Intermediary Relations team. As an Operations Manager, you will be responsible for leading a team of service professionals to deliver exceptional service to our broker partners.Key ResponsibilitiesLead a team of service professionals to ensure that broker partners receive accurate...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job OverviewWe are seeking an exceptional Senior Operations Director for Intermediary Partnerships to join our team at Together. This is a fantastic opportunity to lead our intermediary telephone team and drive outstanding service delivery.


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Company OverviewWe're Together, a market-leading property finance expert with an entrepreneurial spirit. Based in South Manchester, we've been established since 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions.We pride ourselves on our common-sense approach to...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Company OverviewWe're Together, a market-leading property finance expert with an entrepreneurial spirit. Based in South Manchester, we've been established since 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions.We pride ourselves on our common-sense approach to...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Role OverviewWe are seeking a skilled Intermediary Sales Executive to join our team at Together. As an Intermediary Sales Executive, you will be responsible for delivering exceptional service to key mortgage brokers, building strong relationships, and driving sales.Key ResponsibilitiesRespond to inbound intermediary telephony enquiries, providing...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Company OverviewWe're Together, a market-leading property finance expert with an entrepreneurial spirit. Based in South Manchester, we've been established since 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions.We pride ourselves on our common-sense approach to...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Join Our Team at TogetherWe're Together – a market-leading property finance experts with a passion for helping individuals and businesses achieve their property ambitions. Based in South Manchester, our team of over 750 colleagues is dedicated to making finance work for our customers.We pride ourselves on our common-sense approach to lending, offering a...


  • Cheadle Hulme, Stockport, United Kingdom Pure 4 Recruitment Full time

    Company OverviewPure 4 Recruitment is a multi-award-winning established lender in the Financial Services sector. We are seeking a talented Sales Executive to join our Manchester office, where you will play a key role in managing and expanding relationships with financial intermediaries, property investors, and developers.Sales Role SummaryThis role is ideal...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team LeadJob Summary:We are seeking an experienced Intermediary Telephony Team Lead to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of sales professionals to deliver exceptional service to our intermediary partners.Key Responsibilities:Lead a...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team ManagerAbout the RoleWe are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.Key...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job Title: Intermediary Telephony Team LeadJob Summary:We are seeking an experienced Intermediary Telephony Team Lead to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of telephony professionals to deliver exceptional service to our intermediary partners.Key Responsibilities:Lead a...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    About the RoleWe are seeking a highly skilled Intermediary Sales Executive to join our team at Together. In this exciting role, you will be responsible for delivering outstanding service to key mortgage brokers, building strong relationships, and driving sales.Key ResponsibilitiesProvide exceptional customer service to mortgage brokers, responding to their...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Company OverviewWe're Together, the market leading property finance experts with an entrepreneurial spirit. Based in South Manchester, we've been established since 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.We pride ourselves...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Company OverviewTogether is a market-leading property finance expert with an entrepreneurial spirit. Established in 1974, we have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.Job SummaryWe are seeking a skilled Intermediary Telephony...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Company OverviewWe're Together, a leading property finance expert with a strong entrepreneurial spirit. Based in South Manchester, we've been established since 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions.We pride ourselves on our common-sense approach to...

  • Operations Director

    4 weeks ago


    Cheadle Hulme, Stockport, United Kingdom Together Full time

    Operations Manager Job DescriptionAs an Operations Manager at Together, you will be responsible for overseeing the operational aspects of the Corporate Lending Team, ensuring efficient and high-quality service delivery to Customers, Intermediaries and Sales Teams.You will be managing 4 small teams and be responsible for the delivery of excellent customer...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job DescriptionWe are seeking an experienced Operational Support Administrator to join our team at Together.The successful candidate will act as a facilitator between Together and our customers, introducers, and solicitors throughout the application process.Key Responsibilities:Manage customer documentation to ensure a smooth and efficient journey from...


  • Cheadle Hulme, Stockport, United Kingdom Together Full time

    Job OverviewWe are seeking an experienced Operational Support Administrator to join our team at Together. As an Operational Support Administrator, you will play a vital role in ensuring the smooth and efficient processing of customer applications.Key ResponsibilitiesManage customer documentation to ensure accurate and timely processing of applicationsPrepare...