Operations Manager
4 weeks ago
Job Overview
We are seeking an experienced Operations Manager to join our Intermediary Relations team. As an Operations Manager, you will be responsible for leading a team of service professionals to deliver exceptional service to our broker partners.
Key Responsibilities
- Lead a team of service professionals to ensure that broker partners receive accurate product and criteria information to maximise sales opportunities.
- Monitor and improve SLA standards within the team to ensure that all Key SLAs are achieved.
- Support the team in maintaining SLA standards by answering inbound calls from intermediaries and responding to emails where required.
- Conduct regular coaching and call collaboration sessions with team members to drive confidence and quality of service.
- Hold monthly 1-2-1 sessions with direct reports to develop their underwriting, sales and regulatory knowledge and skills.
Requirements
- Experience in people management and a mortgage/lending background.
- Strong objection handling and problem-solving skills, with the ability to build relationships and communicate effectively.
- Coaching skills and a positive attitude.
Benefits
- 26 days holiday, plus bank holidays, with the option to buy and sell additional holiday time.
- Discretionary annual bonus and matched pension contribution.
- Life assurance, critical illness cover and health cash plan.
- Private medical insurance and free access to company holiday homes.
- Travel season ticket loans and ride to work scheme.
- Free local gym access and local bar/restaurant discounts.
About Together
We are a market-leading property finance expert with an entrepreneurial spirit. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders.
We are committed to building a team that represents a variety of backgrounds, perspectives and skills. We care that you have a great experience with us at Together, and we welcome applications from candidates who are passionate about delivering exceptional service and building strong relationships.
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