Senior Retail Operations Manager

4 weeks ago


Cheadle Hulme, Stockport, United Kingdom Jo Malone London Full time

We are seeking a highly skilled and experienced Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence in our store.

The ideal candidate will have a proven track record of managing retail teams, setting sales targets, and executing in-store events. They will be responsible for creating and executing a business plan to recruit and retain customers, and for ensuring the smooth running of the store.

As a key member of our team, the Boutique Manager will be accountable for coaching and developing their team members, ensuring they have the skills and knowledge needed to succeed. They will also be responsible for managing inventory, facilities, and cash reconciliation, and for maintaining a high level of customer satisfaction.

We offer a competitive industry salary, commission scheme eligibility, annual leave and family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, work life connections – employee assistance programme, and extensive training and development opportunities.

To be successful in this role, you will need to have:

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft office
  • Proof of right to live and work in the country


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