Intermediary Telephony Team Lead
4 weeks ago
Job Title: Intermediary Telephony Team Manager
About the Role
We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.
Key Responsibilities
- Lead a team of customer service representatives to ensure that all team KPIs and SLA standards are achieved.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Conduct regular coaching and training sessions to enhance the skills and knowledge of team members.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other teams to ensure seamless communication and service delivery.
Requirements
- Experience in people management and customer service.
- Strong communication and leadership skills.
- Ability to analyze data and make informed decisions.
- Knowledge of compliance and regulatory regimes.
- Positive attitude and commitment to delivering exceptional customer service.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
About Together
Together is a market-leading property finance expert with a passion for delivering exceptional customer service. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses.
Why Join Us?
At Together, we value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all. We offer a range of benefits and perks to support your well-being and career development, including a competitive salary, generous holiday allowance, and access to training and development opportunities.
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