Intermediary Telephony Team Lead

4 weeks ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

Job Title: Intermediary Telephony Team Manager

About the Role

We are seeking an experienced Intermediary Telephony Team Manager to join our team at Together. As a key member of our Intermediary Relations Channel, you will be responsible for leading a team of customer service representatives to deliver exceptional service to our intermediary partners.

Key Responsibilities

  • Lead a team of customer service representatives to ensure that all team KPIs and SLA standards are achieved.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Conduct regular coaching and training sessions to enhance the skills and knowledge of team members.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other teams to ensure seamless communication and service delivery.

Requirements

  • Experience in people management and customer service.
  • Strong communication and leadership skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of compliance and regulatory regimes.
  • Positive attitude and commitment to delivering exceptional customer service.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Together

Together is a market-leading property finance expert with a passion for delivering exceptional customer service. We pride ourselves on our common-sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses.

Why Join Us?

At Together, we value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all. We offer a range of benefits and perks to support your well-being and career development, including a competitive salary, generous holiday allowance, and access to training and development opportunities.



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