Operations Director

7 days ago


Cheadle Hulme, Stockport, United Kingdom Together Full time

Operations Manager Job Description

As an Operations Manager at Together, you will be responsible for overseeing the operational aspects of the Corporate Lending Team, ensuring efficient and high-quality service delivery to Customers, Intermediaries and Sales Teams.

You will be managing 4 small teams and be responsible for the delivery of excellent customer service, optimisation of processes, handling escalations, and ensuring the smooth execution of lending transactions.

Key Responsibilities:

  • Oversee day-to-day operations related to corporate lending, ensuring that transactions are processed accurately and efficiently
  • Serve as a key point of contact for Brokers, addressing escalated issues and ensuring prompt resolution of complex or sensitive matters
  • Oversee the handling of inquiries, complaints, and service requests, ensuring they are addressed promptly and accurately
  • Identify areas for improvement in operational workflows, systems, and customer service processes
  • Implement best practices to streamlining operations, reducing processing times, and minimizing errors
  • Track and report on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, along with operational efficiencies
  • Act as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery

Qualifications:

  • Experience in financial services; operations management, customer service, or a related role
  • Strong knowledge of commercial /corporate lending products and services, including loans and account management
  • Experience in managing teams and improving operational workflows

Benefits of Working at Together:

  • 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
  • Buy & sell holidays
  • Discretionary annual bonus
  • Matched pension contribution
  • Life assurance
  • Critical illness cover
  • Health cash plan
  • Private medical insurance
  • Free access to company holiday homes
  • Travel season ticket loans
  • Ride to work scheme
  • Free local gym access
  • Local bar / restaurant discounts

Together is committed to building a diverse and inclusive team, and we welcome applications from candidates from all backgrounds.


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