Customer Service Specialist

3 weeks ago


Didcot, Oxfordshire, United Kingdom University of Reading Full time
Job Description: Customer Service Specialist

As a leading educational institution, the University of Reading prioritizes delivering exceptional customer experiences. The Henley Business School at Greenlands, set amidst 30 acres of picturesque countryside, is dedicated to providing world-class management training.

The Hotel and Conference Services Department strives to deliver outstanding service, reflecting our commitment to promoting the quality of the Business School and its physical learning environment.

We seek a highly skilled CUSTOMER SERVICE SPECIALIST to provide top-notch service to our guests and visitors. Key responsibilities include:

  • Managing and coordinating hotel bookings using our event management system
  • Responding to queries via phone, email, and in-person, ensuring seamless interactions
  • Collaborating with colleagues to provide a warm welcome and exceptional customer experience

To excel in this role, you must have excellent communication skills, problem-solving abilities, and a keen eye for detail. Additionally, proficiency in Microsoft Office, specifically Word, Excel, and Email, is crucial.

A competitive salary range of £20,000 - £25,000 per annum, commensurate with experience, awaits successful candidates. We appreciate flexibility and consider part-time positions, provided the hours align with business needs.



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