Customer Service Representative
15 hours ago
Job Overview
We are seeking a skilled Customer Service Advisor to join our team at Hachette UK Distribution. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our global client base.
About the Role
The successful candidate will be working in our office based in Didcot, Oxfordshire. The role offers a 35-hour week with a minimum of two days spent in the office. This is an exciting opportunity for someone who is passionate about delivering excellent customer service and is looking to develop their skills in a dynamic and fast-paced environment.
Responsibilities
- Provide first-class service to our global customer base via phone, email, and other communication channels
- Process orders and resolve any issues that may arise
- Liaise with internal departments to achieve swift problem-solving and maintain excellent communication
- Contribute to the growth of the customer services team by promoting change that improves the customer experience
What We Offer
- An annual salary of £23,500
- A comprehensive benefits package including 33 days holiday, generous discounts on books published by Hachette, and a pension plan
- Ongoing training and development opportunities to support your career growth
Who We Are Looking For
We are looking for someone who is passionate about delivering exceptional customer service and has a strong ability to work collaboratively as part of a team. You should have proven experience in a similar role and possess excellent communication and problem-solving skills.
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